We’re thrilled to unveil a complete redesign, bringing its look and feel in line with all our other services for a truly seamless experience.
But it’s not just about aesthetics. This update delivers powerful new controls for your team:
- Custom Queue Colours: Instantly identify each queue by assigning it a unique colour.
- Per-Wallboard Time Zones: Set an individual time zone for each wallboard display, moving beyond the old global PBX setting.
- Smarter User Filtering: Quickly filter users in the list, perfect for agents in multiple queues.
- Enhanced Caller Info: The caller ID prefix is now clearly displayed for every call.
- Accurate Agent Status: We now show only available users ready to answer calls, not just the total attached.
- Visual Alerts: Critical states are highlighted—red when all agents are offline, and orange when all are on other calls.