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Cloud-hosted call centre solutions

Call centre productivity tools, instantly available.

Launch your call campaigns with ease and measure performance with advanced reporting.

Integration with MS Teams Unified Communication
Advanced API support for integration with third-party systems: REST, Webhooks

Advanced reporting

Call queue statistics: answered, missed, timed out calls

User performance: inbound vs outbound calls, avg. call length, total call duration, number calls made/answered, missed calls

Call volumes statistics

Hourly call distribution

Inbound calls by caller ID

Outbound calls by dialed prefix

Inbound call campaigns

Support for 1300, 1800, GEO and mobile numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

FREE: Activation FREE: Advanced features
Australian based service and support
Calls rated 'per second' with no minimum call costs.

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Contact us

Reliable connectivity for your onsite phone system or dialer

Call plan listed below is better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second with no minimum call cost.

$1.50 inc GST
AUD
Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc GST
Australian landlines Price per minute Rated per second
Australian mobiles Price per minute Rated per second
13/1300 Per call
SIP Line - Call Centre
1.54 ¢ p/min
4.9 ¢ p/min
25 ¢ p/call

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Contact us

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licenses and get it instantly activated.

You are now in true control of your business communications.

Full feature set available

Advanced reporting including statistics about inbound and outbound calls per agent

Customisable outbound caller IDs

Use softphones or desk phones

Easily scalable — pay for what you use

Call recording

IVR Menus

Call queues

Location independent — agents can be anywhere in the world

Call listen and whisper functionality for agent training or quality control

Reliability is our top priority. 99.9% SLA Guaranteed uptime



Find out why our
customers like us
Current Service Status
000
%

uptime
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

Call centres

Frequently asked questions

Let's talk
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We also offer the following services to cover your most demanding requirements

1300 numbers

1300 numbers

Visit 1300 page

A professional image
does not have to be expensive.
Get your toll free number today!

1800 numbers

1800 numbers

Visit 1800 page

One simple plan with one simple rate.
Activate your 1800 number today!

Internet

Internet

Visit internet page

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

International inbound phone numbers

International inbound
phone numbers

View more info Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info Download PDF

Impress your clients with
professionally recorded greetings.

Number Porting

Number Porting

View more info Download PDF

Number porting supported.
Keep your existing phone number
wherever you go.