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Self Service Portal:
Configure your PBX, order phone numbers and equipment

An account with the same phone number or email address already exists. If you would like to create a new account with your same details please contact our support team on 1300 864 757 or +613 9999 7999.

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Phone number

Email Address

agree to the Master Service Agreement

Need Help?
Feel free to call us on 1300 864 754
or chat with us online

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Don’t have a login?

Do you use our legacy system before mPBX was released?
Please login to your extension management here.

For customers hosted on our legacy systems - please use below login to manage your Hosted PBX Extensions.
For billing login please use top login section with your email address and billing password.
Please feel free to contact us if you would like to upgrade your legacy system to new mPBX.

Select PBX

Extension

Password

For Call Centres

Building your own call centre? You've come to the right place!

There are two ways you can use our services for your call centre business. We can also assist you
with connecting your onsite dialer to our SIP trunk service.

Hosted
mPBX

View call rates &
call packages

SIP
Trunking

View call rates &
call packages

Professional
assistance

with your onsite
call centre system
or dialer

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

Call Centre A

^$7^.95

per user/per month

Subscription breakdown:

Australian phone number

$ 0.65

User license

$ 3.95

SIP or MS Teams device License

$ 3.35

Included call value

$ 0.00

$7.95

Call rates:

Australian Local & STD calls

2.2c

p/min

Australian mobile calls

8.8c

p/min

13 / 1300 calls

24c

p/call

Call Centre B

^$14^.95

per user/per month

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered. You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 - NSW etc). You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

Reliable connectivity for your onsite phone system or dialer

The call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second.

^$5^.50 inc GST
AUD

Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc GST

Australian landlines Price per minute Rated per second

Australian mobiles Price per minute Rated per second

13/1300 Per call

Minimum monthly spend to Australian destinations

SIP Basic Call Centre

2.9 ¢ _p/min

13.9 ¢ _p/min

25 ¢ _p/call

^$0^.00

SIP 50 Call Centre

2.2 ¢ _p/min

8.8 ¢ _p/min

24 ¢ _p/call

^$50^.00

SIP 250 Call Centre

1.9 ¢ _p/min

7.7 ¢ _p/min

23 ¢ _p/call

^$250^.00

SIP 500 Call Centre

1.7 ¢ _p/min

5.5 ¢ _p/min

22 ¢ _p/call

^$500^.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with unbeatable offer.

SIP Trunk Critical Information Summary

International Call Rates. Any unused call credit will expire each month at the end of your billing cycle. Per second billing is subject to a minimum spend of 1c per call and charges are rounded up to the nearest 0.1 cent. Prices are AUD inc GST.

Professional assistance

with your onsite call centre system or dialer

Running a medium or large call centre?
Our team of engineers can help you connect your onsite system to our services.
We can also offer custom development to implement new functionality when required.

Reliability is our top priority. 99.9% SLA Guaranteed uptime

We own all our equipment and software. Our systems are built with complete redundancy in mind.
VoIPLine Telecom will help your call centre business to plan and implement required internet connectivity and backup links to achieve maximum uptime. We will work together with your IT department to ensure adequate QoS (Quality of service) is configured within your network and sufficient bandwidth is available during peak hours.

We can offer private IP connections direct from our data-centre to your office via our MPLS network supplied over Fiber, EFM or ADSL2+ links.

Find out why our
customers like us

Current Service Status

000

uptime

Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

Find out more

Call centres

Frequently asked questions

What is a cloud-hosted call centre?

A cloud-hosted call centre is the next generation technology enabling you to accept and make calls to your customers. You do not need to run an on-premises infrastructure on your own or pay an in-house engineer to maintain the system. Everything is hosted in the cloud by your service provider. All you need is a reliable and stable internet connection to use the service.
Why is a cloud-hosted call centre better than on-site?

1. You do not need to purchase, maintain and update on-site equipment and hardware. The provider will automatically do this for you, saving your business current and future expenditures.

2. Cloud-hosted call centres allow you to swiftly open new offices or change locations at any moment.

3. Introducing a cloud-hosted call centre within your business will allow you to expand with no limits. Need to hire ten more staff? All you need to do is purchase new licenses in your online customer portal and everything will be ready.

4. Cloud-hosted call centres offers you features that are unavailable with on-site call centres such as integration with third-parties services, intellectual user-performance reports, advanced voice menus, time conditions, call recordings and much more.
Can our supervisors receive training to manage the system?

Absolutely. You can book a demo session at your convenience entirely free of charge. Our technical engineers will deliver a comprehensive session providing you with knowledge of our services; guiding and training you to navigate the system and configure call flows, while answering any questions you may have.
What equipment do employees need to work remotely as a call centre operator?

The employee is required to have a reliable and stable internet to ensure a smooth experience for the customer. A PC or laptop with the latest version of any browser preference is essential. However, we recommend Google Chrome to eliminate any potential software issues.
Is it possible to track employee performance?

Yes, it is possible.

1. The call queue wallboard feature will allow you to visually monitor how many callers are waiting in each call queue, how many agents are on a call, average wait time for each queue, the number of answered and missed calls – in real-time via a unique user interface.

2. User performance reports allows you to monitor who answers or makes the most calls, call durations and missed calls on a daily, weekly or monthly basis.

3. The call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the assigned email address, outlining the caller ID, time and user information.
Is it possible to manage the schedule of calls for employees?

Absolutely. We have a ‘Time conditions’ feature that allows you to schedule calls during a specific time-frame. For example, you have two branches in different time zones: you can set up time conditions to route calls for office A from 9 AM to 6 PM and office B from 6 PM to 11 PM. Depending on your requirements, time conditions can be arranged concurrently with different call objects.

Let's talk

We also offer the following services to cover your most demanding requirements

1300/1800 numbers

Visit 1300/1800 page

A professional image
does not have to be expensive.
Get your toll free number today!

Internet

Visit internet page

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

International inbound phone numbers

Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Download PDF

Impress your clients with
professionally recorded greetings.

Number Porting

Download PDF

Number porting supported.
Keep your existing phone number wherever you go.

Get your FREE
account today and try it for yourself

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all Australian carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14 day free trial

Local Number Porting

CAT A - simple porting (any carrier)

Simple porting (any carrier) $33

Monthly hosting fee (per number per month) $0.65

Rejection fees:
CAT A rejection $22

Note: CAT A in most cases is porting from basic PSTN(copper) line but in some cases other VoIP Providers also allow CAT A porting. Please give us a call to confirm.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply.
Prices in AUD inc GST;

CAT C - complex porting (any carrier)

CAT C 1-100 numbers in one number block$220

Monthly hosting fee (per number per month)$0.65

PNV rejection fees:
CAT C 1-100 numbers rejection$77

Rejection fees:
Post PNV acceptance rejection per number$22

Note: CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Please note it is important that services with the current service provider are not terminated until the porting status has been confirmed as completed. Failure to comply with this could result in a rejection fee of $22 per number per batch. As an example you have submitted a porting application form that contains 2 CAT C ports, one for a single number and the other for a 100 number range. If the single number is rejected, the rejection fee would be $2222 for the batch.
Prices in AUD inc GST;

1300/1800 Number Porting

Porting to VoIPLine from another carrier $77

Porting out from VoIPLine to another carrier Free*

Rejection fees:
1300/1800 rejection $33

Note: If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Information about available monthly hosting plans is published here.
* A port out fee of $77 is applicable for numbers activated before 01.02.2018 only.
Prices in AUD inc GST;

Porting of Overseas numbers

We support number porting in many other countries, including New Zealand. For pricing information for porting of overseas number, please email support@voipline.net.au, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas numbers

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.

Or sign up to start your
Hosted PBX 14 day free trial today!

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1300 864 754

Australian based service & support

For Call Centres