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Do you use our legacy system before PBX was released?
Please login to your extension management here.

For customers hosted on our legacy systems - please use below login to manage your Hosted PBX Extensions.
For billing login please use top login section with your email address and billing password.
Please feel free to contact us if you would like to upgrade your legacy system to new PBX.

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For Call Centres

Building your own call centre? You've come to the right place!

There are two ways you can use our services for your call centre business. We can also assist you
with connecting your onsite dialer to our SIP trunk service.
Hosted PBX

Hosted
PBX

View call rates &
call packages
SIP trunking

SIP
Trunking

View call rates &
call packages
SIP trunking

Professional
assistance

with your onsite
call centre system
or dialer

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Call Centre A
$7.95
per user/per month
Subscription breakdown:
Australian phone number
$ 0.65
User license
$ 3.95
SIP or MS Teams device License
$ 3.35
Included call value
$ 0.00
$7.95
Call rates:
Australian Local & STD calls
2.2c
p/min
Australian mobile calls
8.8c
p/min
13 / 1300 calls
24c
p/call
Call Centre B
$14.95
per user/per month
Most popular
Subscription breakdown:
Australian phone number
$ 0.65
User license
$ 3.95
SIP or MS Teams device License
$ 3.35
Included call value
$ 7.00
$14.95
Call rates:
Australian Local & STD calls
1.9c
p/min
Australian mobile calls
7.7c
p/min
13 / 1300 calls
23c
p/call
Call Centre C
$34.95
per user/per month
Subscription breakdown:
Australian phone number
$ 0.65
User license
$ 3.95
SIP or MS Teams device License
$ 3.35
Included call value
$ 27.00
$34.95
Call rates:
Australian Local & STD calls
1.7c
p/min
Australian mobile calls
5.5c
p/min
13 / 1300 calls
22c
p/call
Prices AUD inc GST
Critical information summary (CIS)
View our international call rates
FREE: Activation
FREE: Advanced features
Australian based service
and support
Unused call value will be rolled over to next month and does not expire.
Unused call value cannot be transferred to any other user and is zeroed out if call plan is changed.
Per second billing is subject to a minimum spend of 1c per call and charges are rounded up to the nearest 0.1 cent.
PBX set
Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.
You are now in true control of your business communications.
  • Full feature set available
  • Advanced reporting including statistics about inbound/outbound calls per agent
  • Customisable outbound caller IDs
  • Use softphones or desk phones
  • Easily scalable - Pay for what you use
  • Call recording
  • IVR Menus
  • Call Queues
  • Location independent - Agents can be anywhere in the world
View all PBX features

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered. You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 - NSW etc). You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

Reliable connectivity for your onsite phone system or dialer

The call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second.

$5.50 inc GST
AUD
Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc GST
Australian landlines Price per minute Rated per second
Australian mobiles Price per minute Rated per second
13/1300 Per call
Minimum monthly spend to Australian destinations
SIP Basic Call Centre
2.9 ¢ p/min
13.9 ¢ p/min
25 ¢ p/call
$0.00
SIP 50 Call Centre
2.2 ¢ p/min
8.8 ¢ p/min
24 ¢ p/call
$50.00
SIP 250 Call Centre
1.9 ¢ p/min
7.7 ¢ p/min
23 ¢ p/call
$250.00
SIP 500 Call Centre
1.7 ¢ p/min
5.5 ¢ p/min
22 ¢ p/call
$500.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with unbeatable offer.

Contact us
SIP Trunk Critical Information Summary

International Call Rates. Any unused call credit will expire each month at the end of your billing cycle. Per second billing is subject to a minimum spend of 1c per call and charges are rounded up to the nearest 0.1 cent. Prices are AUD inc GST.

Professional assistance

with your onsite call centre system or dialer

Running a medium or large call centre?
Our team of engineers can help you connect your onsite system to our services.
We can also offer custom development to implement new functionality when required.
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Assistance set of tools
Contact us to discuss
your requirements

Reliability is our top priority. 99.9% SLA Guaranteed uptime



Find out why our
customers like us
Current Service Status
000
%

uptime
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.
Find out more

Call centres

Frequently asked questions

Let's talk
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Chat with us or call us on 1300 864 754 to speak with one of our friendly staff.

We also offer the following services to cover your most demanding requirements

1300/1800 numbers

1300/1800 numbers

Visit 1300/1800 page

A professional image
does not have to be expensive.
Get your toll free number today!

Internet

Internet

Visit internet page

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

International inbound phone numbers

International inbound phone numbers

View more info Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info Download PDF

Impress your clients with
professionally recorded greetings.

Number Porting

Number Porting

View more info Download PDF

Number porting supported.
Keep your existing phone number wherever you go.

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Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all Australian carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14 day free trial

or

Local Number Porting

CAT A - simple porting (any carrier)

Simple porting (any carrier) $33
Monthly hosting fee (per number per month) $0.65
Rejection fees:
CAT A rejection $22
Note: CAT A in most cases is porting from basic PSTN(copper) line but in some cases other VoIP Providers also allow CAT A porting. Please give us a call to confirm.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply.
Prices in AUD inc GST;

CAT C - complex porting (any carrier)

CAT C 1-100 numbers in one number block$220
Monthly hosting fee (per number per month)$0.65
PNV rejection fees:
CAT C 1-100 numbers rejection$77
Rejection fees:
Post PNV acceptance rejection per number$22
Note: CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Please note it is important that services with the current service provider are not terminated until the porting status has been confirmed as completed. Failure to comply with this could result in a rejection fee of $22 per number per batch. As an example you have submitted a porting application form that contains 2 CAT C ports, one for a single number and the other for a 100 number range. If the single number is rejected, the rejection fee would be $2222 for the batch.
Prices in AUD inc GST;

1300/1800 Number Porting

Porting to VoIPLine from another carrier $77
Porting out from VoIPLine to another carrier Free*
Rejection fees:
1300/1800 rejection $33
Note: If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Information about available monthly hosting plans is published here.
* A port out fee of $77 is applicable for numbers activated before 01.02.2018 only.
Prices in AUD inc GST;

Porting of Overseas numbers

We support number porting in many other countries, including New Zealand. For pricing information for porting of overseas number, please email support@voipline.net.au, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.

You have successfully submitted your enquiry. We will endeavour to get back to you as soon as possible

Or sign up to start your
Hosted PBX 14 day free trial today!

We are a member of:
Communications Compliance Telecommunications Industry Ombudsman APNIC Communications Alliance
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1300 864 754
Australian based service & support
VoIPLine logo
VoIPLine Telecom Pty. Ltd.
ACN: 601 820 142|ABN: 19 140 167 834
Suite 2, Level 12, 10 Queens rd.
Melbourne, VIC 3004
Australia
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