Microsoft Teams direct routing in Australia

VoIPline is a registered Microsoft Tier 1 partner in Australia

You can now use MS Teams as a phone system for your business. Receive and make calls not only within the Microsoft Teams network, but also to any other phone numbers. Get access to a full range of advanced call routing and reporting features while benefiting from VoIPline's competitive call plans.

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Microsoft Teams chat and calling interface with VoIPline direct routing

VoIPline is a registered Microsoft Tier 1 partner in Australia

How it works

With direct routing

Without direct routing

Benefits of using MS Teams direct routing for your business

Receive and make calls to any phone numbers directly from the Microsoft Teams app.

Customise the call flow just the way you need it with dozens of hosted PBX features.

Optimise call efficiency with advanced reporting.

Use any MS Teams-enabled device, whether it's a computer or smartphone app, browser or desk phone.

Reduce your telephony costs with flexible call plans and competitive call rates.

Frequently asked questions

What is direct routing?

Direct routing empowers customers to select their preferred telecom provider, such as VoIPline Telecom, to route phone calls in and out of the Microsoft Teams application. Essentially, it enables users to leverage Teams for both making and receiving calls externally.

Does Microsoft Teams direct routing support hosted PBX features?

Absolutely. When utilising Microsoft Teams direct routing with VoIPline, all the hosted PBX features are available to use. These include call transfer, custom caller ID, fax to email, caller ID routing, voice menus, call recordings, user performance reports, queue wallboard, and many more.

What else is required to use Microsoft Teams direct routing?

Accessing PSTN services requires a Microsoft Enterprise E1, E3, or E5 licence, and a phone system add-on. These MS 365 licences are available for separate purchase within your MS tenancy or through your MS licensing provider.

Additionally, each MS Teams user will require a phone number and either a PBX user or SIP trunk channel licence. These are purchased separately from the MS Teams device licence.

Can I use desk phones with Microsoft Teams?

Absolutely! We provide a selection of MS Teams certified desk phones from Yealink. Teams desk phones utilise proprietary Microsoft voice encoding, other VoIP phones will not work with MS Teams.

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