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Our Services

Do you have large call volumes? Complex requirements?

Who are VoIPLine Telecom?

We are a team of dedicated professionals who really love what we do.
VoIPLine Telecom started offering VoIP solutions in 2008. We now provide VoIP services to over 2500 businesses Australia wide. While we serve a larger client base, we continue to offer a personalised service to each of our customers.

Significant investments have been made into both equipment and software development, leading to the development of many custom features designed especially for small and medium business use. We own all of our equipment and software.

Australian VoIP provider

with 99.9% SLA guaranteed uptime.



Find out why our
customers like us
Current Service Status
000
%

uptime
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

Here are some reasons why we think you will like us.

Number Portability

Keep your existing number even if you move outside of your local phone exchange area.

Australian based support

All technical support is provided by the people who designed and developed the system.
There are no complex and time consuming escalation processes. We are a Melbourne based VoIP provider and we love support enquiries!

Reduce your expenses and improve productivity

No line rentals
No expensive onsite PBX
No maintenance fees
Cheap call rates
Never miss a call
Work from anywhere
One VoIP phone system for all your offices

Use one network for computers and phones

Save on additional cabling
Easy installation. Just plug and play!

Enjoy advanced functionality

IVR Menus
Voicemail to email
Call recording
Conference calls
Custom music on hold
Advanced Reporting
Call queues
Fax to email (subscription required)
Call transfer
Time Conditions and more

Frequently asked questions

  • Why should I switch to VoIP?

    VoIP stands for the Voice over Internet Protocol. VoIP allows for transmission between voice and video via the web, including wired and wireless methods. If you are using a landline for your business, you should consider switching to VoIP for the following reasons:

    Cost-effective. In comparison to landline providers, VoIP offers competitive prices due to the ready internet infrastructure. VoIP provides the same quality of calls whilst delivering additional features at a lower cost, proving to be advantageous.

    Easy to scale. As your company grows, the need for devices and connections grow. With VoIP, this is easily accessible with a couple of clicks. In comparison, landline providers require lines to be laid physically, increasing time and expenditure.

    Added features. What can you do with landline telephony? Only calls and faxes. Switching over to VoIP, you will gain additional features such as advanced call reports, integration of third-party services, smart routing, call recordings and more.

  • What is Cloud-Hosted PBX?
    Cloud-Hosted PBX (Private Branch Exchange) is the next generation of the classical PBX. Built on VoIP technology and operating not locally but via the internet. Cloud-hosted PBX can be used with VoIP-ready phones and specific programs commonly known as soft-phones. Aside from making and receiving calls via the web, you will gain access to additional features such as advanced call reports, integration with third-party services, smart routing, real-time monitoring, voicemail to email and more.
  • What is SIP Trunk?
    SIP Trunk or SIP Trunking is a method that allows you to connect your existing onsite PBX Phone system to the Internet Telephony Service Provider (ITSP). You will gain further opportunities with VoIP telephony even with the old PBX.
  • What is Microsoft Teams Direct Routing?
    Microsoft Teams direct routing allows you to make and accept calls from external numbers within the Teams app. The combination of modern VoIP systems and advanced tools with Microsoft 365, our clients receive an unprecedented opportunity to increase productivity.
  • What are the 1300 and 1800 numbers?
    The owner of the 1800 number, also known as Toll-free numbers, will be responsible for paying the cost of the inbound call. However, the call is free of charge for the caller. As for 1300 numbers, the call rate is shared between the owner of the 1300 number and the caller. The owner is charged as per inbound call rates and the caller is charged the rate set by their service provider. In most cases, this is equivalent to the cost of a local call.

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.

Or sign up to start your
Hosted PBX 14-day free trial today!