We are VoIPline

At VoIPline, we're proud to stand out. We started in 2008 as a small IT support company working in a garage in Werribee, Victoria, driven by a vision to create the phone system we and others needed. That vision remains at the heart of everything we do. Our goal is to empower customers with unified communications and automation tools that make business simpler.

Our leaders

Nikolay Tretiachenko

Co-founder and CEO

Nikolay has nearly two decades of experience in the telecom industry. He founded his first IT company at 23 years old and later, in 2008, co-founded VoIPline with his business partner Yury Kirsanov. Recognising the growing demand for simpler, more re-sellable VoIP business phone systems, Nikolay led the creation of the VoIPline platform.
Today, as the Chief Executive Officer of VoIPline, he drives the strategic direction and future growth of the company, which has transformed from a small IT support business into an industry leader with global reach. Nikolay holds a Master of Applied Science in Information Technology from RMIT Melbourne, and he manages a diverse portfolio of companies across multiple industries.

Yury Kirsanov

Co-founder and CTO

Yury has been working in the telecommunications industry since 2001, bringing nearly two decades of expertise in software and database development, IT infrastructure administration, and VoIP technologies. As a co-founder of VoIPline in 2008, he has served as Chief Technology Officer from the start.
Yury played a pivotal role in building the VoIP backbone for VoIPline and, alongside Nikolay, developed the graphical interface of the PBX system, as well as the highly automated and flexible billing system. With his strong technical expertise, Yury oversees the company's technology, infrastructure, network management, and the implementation of new services.
He graduated from Moscow Engineering and Physics University with a specialisation in real-time automated control systems and holds numerous technical certifications, including Red Hat RHCT, Cisco CCNA and CCNP, Digium dCAA, dCSE, dCSP, and AudioCodes ACA. His experience covers the design and management of large-scale multiservice networks, including VoIP, IPTV, and connections to ISDN and PSTN networks.

Megan Campbell

Managing director

Megan has nearly two decades of experience in IT, telecom, and cybersecurity, managing teams across borders that supported a range of IT services including Bitdefender, Kaspersky, JB HI-FI, The Good Guys, and more. She took on her first leadership role at just 19 and joined VoIPline in early 2020. With a focus on building a collaborative and supportive work environment, Megan played a key role in shaping the strong culture we have at VoIPline today.
As Managing Director, she oversees human resources, daily operations, compliance and financial control of the company. Megan holds a Bachelor of Management in Business with a major in organisational psychology from Deakin University. She’s commercially minded, passionate about helping people grow, and creatively solves management challenges while keeping people at the heart of her decisions.

Anton Bashutkin

Service desk team leader

Anton has nearly two decades of experience in telecommunications, managing and working with teams across borders. His expertise spans sales, delivery, support, operations, compliance, and quality assurance. He joined VoIPline in early 2021 as the Service Desk Team Leader. In this role, Anton oversees customer communication, service desk operations, compliance, and team management. He also leads our support departments, including number porting, delivery, billing, and service desk. Anton is commercially minded, passionate about guiding teams toward achieving company goals, and excels at solving technical challenges with a customer-first approach.

Our story

When we entered the telecom industry as a reseller, our founders quickly realised that finding a user-friendly system with a multi-tenant PBX and flexible billing was no easy task—most options were either too complex or too costly. So, they took on the challenge themselves. What began as a side project has since grown into a thriving business, evolving from a small IT support company into an industry leader with a global reach.

2008

VoIPline is founded

Nikolay Tretiachenko and Yury Kirsanov establish VoIPline in Werribee, Australia, marking the beginning of our journey.

2013

Becoming carrier-independent

Through substantial investments in financial resources and infrastructure, we secured our own autonomous system numbers. This independence allows us to negotiate better supplier deals and offer our customers more competitive pricing.

Discover Network

2016

Launch of our multi-tenant PBX

We introduced a drag-and-drop PBX graphical interface, enabling users to configure their phone systems with flexibility and ease—no technical skills required.

2017

Expansion to New Zealand and the United Kingdom

VoIPline establishes services in both New Zealand and the United Kingdom.

2018

Launch of partner programs

We introduced partner programs and welcomed our first partner, empowering partners to offer VoIPline services to their own customers.

Discover Partner programs

2019

Direct routing for Microsoft Teams

This integration enables users to fully utilise our phone system within the Microsoft Teams app for seamless calling.

Discover MS Teams

2021

SMS via the Internet

We added an option to forward incoming SMS messages from SMS-enabled numbers to multiple email addresses at once, making sign-ups and 2FA much easier for businesses. With the advent of Webphone, a full-featured SMS messenger was introduced.

Discover SMS

2021

Website widget

We developed a special widget that can be easily embedded into any website to receive calls from visitors via callback. In 2025, the widget received a major update and it became possible to make calls directly from the widget to the PBX.

2022

Open integration system

We introduced our API and webhooks and have since expanded with additional direct integrations for third-party CRMs, ticketing systems, and Zapier.

Discover Integrations

2022

Expansion to Ireland and the United States

VoIPline establishes operations in Ireland and the United States, extending our global footprint.

2023

Brand new customer portal

We have completely rebuilt the customer portal from the ground up. This includes not only an updated design but also new features, which we continue to expand with every update. Ordering services, managing balances, and viewing reports—we strive to make all of these tasks as convenient as possible, because we use the portal ourselves every day.

Discover Analytics

2023

Introducing the Webphone app

We developed a feature-rich Webphone app tailored for business users, available on web browsers and all major platforms, enhancing communication convenience.

Discover Webphone

2024

Call parking wallboard

To make it easier to track parked calls, we have developed a separate wallboard page. sIt can be accessed from any device with a browser—from a mobile phone to a 4K TV. Additionally, we have deeply integrated call parking into the Webphone, making it simple and convenient to both send calls to parking and retrieve them.

Discover Call parking wallboard

2025

Completely updated PBX system

The PBX configuration system has been completely redesigned based on the experience gained since its launch in 2016. The interface now matches the entire customer portal and the Webphone. Navigation has become much more convenient, especially for large call flows. Each object has been rebuilt to make its configuration more logical, simpler, and clearer.

Discover Hosted PBX

2025

New queue wallboard

We have relaunched the queue wallboard. While the layout remains similar, it features a new design and new functionality. These include the ability to set colours for each queue, an added queue filter, an interface that adapts from SD to 4K, and highlights for moments when agents are completely busy or unavailable to take calls.

Discover Queue wallboard