API, webhooks and integrations
Thanks to direct integration with various web applications, CRM systems and services as well as the
availability of APIs and webhooks, you can automate your business workflow and improve productivity.
For example, you can see customer information from the CRM during and after a call or send a webhook
to the server when a call flow event occurs.
Direct integrations with our system
Get customer information right during the call and improve productivity.
Create new HubSpot contacts during active calls, in
phonebooks and call history in the Webphone.
View a HubSpot contact's information during an
active call, in phonebooks or call history in the Webphone:
name, email, company, contact owner, lead status, and the last date of
activity.
See active deals of a contact with links to them in HubSpot, and a hint about
the amount of these deals.
See active tickets of a contact with links to them in HubSpot, and a hint on
the status of
these tickets.
Log calls to HubSpot and leave notes on them: both during an active call and
in the call history.
View a Zendesk customer's information during an active call, in phonebooks or
call history in the Webphone: name, email and company.
Create new Zendesk customers during active
calls, in phonebooks or call history in the Webphone.
See active tickets of a customer with links to them in Zendesk, and a hint
on the status of these tickets.
Log calls to Zendesk and leave notes on them: both during an active call
and in the call history.
View a Zoho contact's information during an active
call, in phonebooks or call history in the Webphone: name, email, company,
contact owner, and the last date of activity.
Create new Zoho leads during active calls, in
phonebooks or call history in the Webphone.
See active deals of a contact with links to them
in Zoho, and a hint about the amount of these deals.
See active tasks of a contact with links to them in Zoho.
Log calls to Zoho and leave notes on them: both during an active call and
in the call history.
View a Tall Emu contact's information during an active
call in Tall Emu's client: name, company and lifecycle stage.
See quotes, opportunities, and sales with links to each of those items.
See active tickets and invoices with links to
each of those items.
Looking for an integration that’s not listed here?
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Actions such as making an outgoing call and showing caller information during a call.
Triggers such as call started, call answered, and call ended.
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Microsoft Teams direct routing
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Automation and integration tools
API
Make calls via the API with the option of selecting the desired user and caller ID.
Get a list of user calls, queue calls, and ring group calls.
Conveniently test the API directly from the portal.
Secure API access restricted by the IP address whitelist.
Webhooks
Multiple endpoints can be created.
Select triggers to send webhooks for each endpoint individually.
Multiple triggers that work across the entire account level: inbound, outbound calls with
different statuses (start, answer, completion), queue and ring group calls, as well as call
recordings (inbound and outbound) and voicemail.
Get full details of the call: type of call, who is calling, who is being called, when, and so on.
Conveniently test webhooks directly from the portal.
API PBX object
Call the API at any point in your call flow.
Number mode: if a call goes through the API object, the call is redirected to the desired number
on request—this can be either an internal number or any other number.
Caller ID prefix mode: if the call goes through the API object, our system makes an API request to the
external web application and in return expects a line of text that would be used as a caller ID displayed on the handset.
Webhook PBX object
Unlike webhooks, which operate at the entire account level and have specific triggers, this
object can send a webhook from any point in the call flow.
Get full details of the call: type of call, who is calling, who is being called, when, and so
on.
Frequently asked questions
Can I pay for the integration licence on a per-user basis?
No, our
integration features
apply to the entire account and cannot be limited to specific users.
Therefore, we cannot offer a pricing model that allows selection of specific users for integration services.
Will the price of the integration subscription change if I delete some users?
Yes,
the cost of the integration subscription is dynamic.
If you add or delete users, the subscription cost will automatically adjust.
Can I pay for just one or several integrations?
No, the subscription includes access to the entire range of integration options.
What is the difference between integrations (API/webhooks) PBX objects and those located in the customer portal tab?
The integrations located in the customer portal tab operate at the account level, allowing you
to configure triggers and receive webhooks from all matching calls.
The integration PBX objects, however, are used for specific call flow scenarios, enabling you to set triggers at particular points in the call flow.
The integration PBX objects, however, are used for specific call flow scenarios, enabling you to set triggers at particular points in the call flow.
Can CRM integrations be used with third-party softphones?
No, CRM integrations work
exclusively within the Webphone.