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Open Integration System

Thanks to direct integration with various web applications, CRM systems and services as well availability of API and webhooks, you can automate your business workflow and improve productivity. For example, you can see customer information from the CRM during a call or send a webhook to the server when a call flow event occurs.

Direct Integration Is Available With:

Hubspot Tall emu Zendesk Zoho

Integrate With Thousands of Third-Party Services and Apps via Zapier (coming soon)

Integrate With Any Other System via:

API
API
Webhooks
Webhooks

Integration Features

HubSpot

Dialpad

Create new HubSpot contacts during active calls in Webphone, in phonebooks or call history of a User portal.

Profile

View HubSpot contact's information during an active call in Webphone, in phonebooks or call history of a User portal: name, email, company, contact owner, lead status, and the last date of activity.

Page-flip

See active deals of a contact with links to them in HubSpot, and a hint about the amount of these deals.

Task-list

See active tickets of a contact with links to them in HubSpot, and a hint on the status of these tickets.

Notes

Log calls to HubSpot and leave notes on them: both during an active call and in the call history.

Tall Emu

Profile

View Tall Emu contact's information during an active call in Tall Emu's client: name, company and lifecycle stage.

PrPage-flipofile

See quotes, opportunities and sales with links to each of those items.

Task-list

See active tickets and invoices with links to each of those items.

Zendesk

Profile

View Zendesk customer's information during an active call in Webphone, in phonebooks or call history of a User portal: name, email and company.

Dialpad

Create new Zendesk customers during active calls in Webphone, in phonebooks or call history of a User portal.

Task-list

See active tickets of a customer with links to them in Zendesk, and a hint on the status of these tickets.

Notes

Log calls to Zendesk and leave notes on them: both during an active call and in the call history.

Zoho

Dialpad

View Zoho contact's information during an active call in Webphone, in phonebooks or call history of a User portal: name, email, company, contact owner, and the last date of activity.

Profile

Create new Zoho leads during active calls in Webphone, in phonebooks or call history of a User portal.

Page-flip

See active deals of a contact with links to them in Zoho, and a hint about the amount of these deals.

Clipboard-check

See active tasks of a contact with links to them in Zoho.

Notes

Log calls to Zoho and leave notes on them: both during an active call and in the call history.

Zapier

Union-alt

Integrate with any of the thousands of services and apps available in Zapier.

Multi-bubble

Triggers such as call started, call answered and call ended are available.

Profile-circle

Actions such as add a contact, find a contact, show contact information are available.

API

Dialpad

Make calls via the API with the option of selecting the desired user and caller ID.

Community

Get a list of user, queues and ring group calls.

Filter

Many parameters by date, user, sorting, offest and others.

PC-check

Conveniently test the API directly from the portal.

Password-pass

Secure API access restricted by the IP address whitelist.

Webhooks

List-select

Multiple endpoints can be created.

Flash

Select triggers to send webhooks for each endpoint individually.

Phone

Multiple triggers that work across the entire account level: inbound, outbound calls with different statuses (start, answer, completion), queue and ring group calls, as well as call recordings (inbound and outbound) and voicemail.

Profile-circle

Get full details of the call: type of call, who is calling, who is being called, when, and so on.

PC-check

Conveniently test webhooks directly from the portal.

API PBX object

Network-right

Call the API at any point in your call flow.

Dialpad

Number mode: if a call goes through the API object, the call is redirected to the desired number on request — this can be either an internal number or any other number.

Profile-circle

Name mode: if the call goes through the API object, our system makes and API request to the external web application and in return expects the information about the name of the caller based on caller ID. This name is added as a SIP header to the call and can be displayed on the handset.

Webhook PBX object

Network-right

Unlike webhooks, which operate at the entire account level and have specific triggers, this object can send a webhook from any point in the call flow.

Profile-circle

Get full details of the call: type of call, who is calling, who is being called, when, and so on.

Simple Pricing

All integration features are activated via a single subscription. The price is dynamic and is calculated based on the number of PBX users that are added to the account. The cost of integration for one user is $4.40. For example, if you have 7 users, the monthly cost of the integration will be $30.8 ($4.40 * 7).

Integration
licence

$ 4 .40
for each user
per month
What's included
Direct CRM integrations
API/Webhooks tab
API and webhook PBX objects
Zapier (coming soon)
PDF
Critical information summary
Prices in AUD inc GST

Note: to access CRM information during an active call, a Webphone is required.

Do You Need Direct Integration With VoIPline?

Require integration with other web applications? If your business requires integration with the application we do not currently support, please feel free to submit your request below.

Submit a request

Integrations

Frequently asked questions

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