Call parking wallboard
Monitoring on large and small screens
Call parking wallboard can be opened in any browser as a separate page and displayed on a large TV in the office, so that it can be seen by many people, or privately on a monitor at your desk.
Tight integration with the Webphone
In the Webphone, you can immediately pick up a parked call or transfer it to another agent. If the parked call is associated with a contact, their name and avatar will be displayed. In addition, if the call is not a contact but was found in one of the connected CRM systems, the name of the caller will be displayed.
Easy management of parked calls
Each call parking has its own name, making it easier to identify why a call was parked. See which agent parked the call, how many parking slots are in use, which of the other agents are currently on the call (if you need to make a transfer), and the time remaining for each parked call.
Don't miss a single parked call
If a call in a parking slot is not picked up, there are two options. First, the call can be returned to the agent who parked it. Second, you can set up a custom scenario where the call is routed to voicemail or any other PBX destination, depending on your needs.
Configure call parking for SIP devices
Yealink and other SIP devices have Busy Lamp Field (BLF) keys, which can be configured for call parking. For example, if a parking slot is free, the button lights up green; if it's busy, it lights up red. You can pick up a call from a parking slot with a single key press.
