Connect User portal and Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.
A phone in your browser: make and receive calls with no need to install an additional software. All features of a softphone available from the comfort of the browser tab.
Personal portal for a user in the PBX. Integration with a webphone, call history, phonebooks, queue management and more.
With web callback, your website visitors can contact you via a special widget with ease.
The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX.
Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.
Inbound SMS to email
This feature forwards incoming text messages to your email address. *Currently works with Australian mobile numbers only.
REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc..
This will allow third party applications to query our cloud PBX and Billing systems for various type of information.
Webhooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate
with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting-edge features.
Real-time call monitoring
Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents'
performance, offering training and supervising their calls to guarantee the best customer experience support.
Call queue wallboard
A call queue wallboard enables you to monitor the status of your call queues in real time. See how many callers are waiting in your call queues, how many
agents are on calls, average wait time for each queue, number of missed and answered calls. Your agents will be provided with live information about call
loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary
changes in the staff allocation to each of the call queues.
Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialled when a User becomes available.
Saving waiting time for your callers.
Microsoft 365 – Teams Integration
Allow your Microsoft Teams
user the ability to make and receive calls using Direct Routing.
Integrate with the PBX for advanced functionality and access unlimited calling plans.
Global phone book
Centralised management of phone book directories. Create global and/or personal phone books, centrally hosted and accessible on various devices.
Manage phone book entries via web portal and combine it with your local device phone book.
Phone auto provisioning
Supporting all Yealink IP handsets. Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will
pick its configuration up automatically. No more manual configuration hassle.
Call pickup groups
This feature will allow you to configure a group of devices that can pick up inbound calls from each other. If you are in a situation when an inbound call
is destined for your colleague who is away from their desk, you can press a predefined key to pick up their call from your device.
Place calls in parking lots and allow users to access via a predefined button on their phone. Let the inbound callers listen to advertisement music
while they wait and set the time limit and failover destination in case call is not picked up.
Allow callers the ability to enter a number of digits that are displayed on the agent’s screen. This is useful for asking for account numbers, order
numbers and more.
Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted within our network which will prevent intruders sniffing
H.264 supported. Place or receive video calls using latest in the video transmission technology.
Custom dial plans
Create and assign custom dial plans to the Users to restrict international dialling.
Extract simple and advanced calling metrics for your team and company. See how many missed calls you have had, your most productive users and also
a range of call queue statistics.
Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX
and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls.
Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams and external numbers. Take advantage of call confirm
for calls diverted to external destinations, to stop the diverted call going to an external voicemail.
Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from
the web portal or directly from your device.
Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours,
during weekends for example.
A ring group is a feature that will allow you to assign a set of users or devices that ring simultaneously or in a hunt mode, one after another. The
common practice for this feature is for a department such as sales or support, where you want inbound calls to ring on all staff associated to these
Have your call recordings sent to email addresses of your choice once the inbound or outbound call has terminated. Every recording emailed will include
caller ID, time of the call, user ID and custom subject field. Connect to your CRM to be automatically added to client profiles or store within a custom
recording’s mailbox for compliance for years to come.
Is a recording you can use anywhere in the call flow. System will play the recording you upload to the caller and will continue to process the call-flow.
Could be used if you need to tell something to the caller after some event in the call flow.
An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support,
2 for sales or 3 for accounts. You can create multi-level IVRs using our call-flow block diagram.
When you are unable to pick up a call immediately the call can be placed in a queue with your customised music on hold. Users can answer the calls when
they become available. Configure a range of metrics for timeout clauses, exit codes, periodic announcements and wrap up times.
Configure virtual conference rooms with unlimited number of participants to collaborate via a voice call. Connect your dial-in number with a PIN for
security to organise a dial-in conference. Alternatively call each participant and transfer to a conference room using internal number. Record the
conference and add join and exit notifications.
Caller ID prefix
The caller ID prefix will prepend a custom text to the inbound caller ID. This can help you to identify how the call was processed. For example, if
the call went via IVR menu and the caller selected 1 for sales, you can prepend the text ‘sales’ as a caller ID prefix.
Caller ID routing
Route inbound calls to specific destinations based on their caller ID. As an example, send calls inbound from a specific location to the local office or
Add a short internal number to your call flow for your users to transfer or call internally.
Add a PIN code to your inbound call flow for security for applications such as conference rooms, DISA and also to stop callers accessing certain users
or groups. As an example, add a PIN code to a ring group for premium support.
Add your problem callers to a blacklist that will automatically terminate inbound calls. A good example of this feature would be to add the caller ID’s
of your problem callers so that they get a busy tone every time they attempt to dial your number.
Fax to email
Answer inbound fax calls and convert to a PDF and send to an email address of your choice.
Dial tone access
Dial a number from outside your phone system, enter a PIN and dial as if you are inside the office. Often used to make internal calls using lower call
Send out email notifications when the feature is utilised from within the call flow. When an inbound call is missed send an email to the departmental
manager to notify. Or send an email to your on-call users when an out of hours request is logged.
Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers outside of business hours or after-hours answering services.
Integrate with third party platforms, connect to your onsite PBX to make and receive calls. Route calls between onsite and hosted PBX.
Connect Microsoft Teams via Direct routing.
Call flow control
Configure manual override using a feature code that can be dialled from any handset to change how your inbound calls are handled. Common use could be
a night switch.
Set caller ID
Replace original caller ID in the inbound call to the caller ID of your choice. Can be used during call diversion to identify the call.
Music on hold
Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold. Whether this is your own advertisement music
or a bespoke royalty free selection.
Configure busy lamp fields for your users to highlight who is on a call, available or busy. Pick the ringing call up of the other user from your phone.
View all Features & Benefits
Transfer calls using an internal short or extension number or via an external number, such as a mobile number or landline.