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Self Service Portal:
Configure your PBX, order phone numbers and equipment

An account with the same phone number or email address already exists. If you would like to create a new account with your same details please contact our support team on 1300 864 757 or +613 9999 7999.

First Name

Last Name

Company name (optional)

Phone number

Email Address

agree to the Master Service Agreement

Need Help?
Feel free to call us on 1300 864 754
or chat with us online

Safe & Secure

Don’t have a login?

Do you use our legacy system before PBX was released?
Please login to your extension management here.

For customers hosted on our legacy systems - please use below login to manage your Hosted PBX Extensions.
For billing login please use top login section with your email address and billing password.
Please feel free to contact us if you would like to upgrade your legacy system to new PBX.

Select PBX

Extension

Password

SIP Trunking

Reliable connectivity for your onsite phone system

SIP trunking is a service that allows companies to connect their onsite IP PBX (Phone system) to the Internet Telephony Service Provider (ITSP) and use its services; inbound phone numbers and outbound call termination. It is effectively a replacement of old PSTN phone lines. A SIP Trunk service can be used via public internet as well as via private IP connections.
View rates & plans

Australian based service & support

Inbound and outbound
caller ID support

Risk free
14-day trial

Support for SIP protocol

Number porting. Port your numbers in or out.

Prepaid and postpaid billing models

Assistance with configuration of your PBX

G.711 (alaw or ulaw), G.729, G.722 codecs

SIP trunk rates & plans

SIP Line

PAYG

^$1^.50

inc GST AUD

per channel /

per month

AUSTRALIAN LOCAL & NATIONAL

9c per call

AUSTRALIAN MOBILES

4.9c per minute

(rated per second)

13/1300

22c per call

MS Teams Compatible

SIP Line

Unlimited

^$29^.95

inc GST AUD

per channel /

per month

AUSTRALIAN LOCAL & NATIONAL

Unlimited*

AUSTRALIAN MOBILES

Unlimited*

13/1300

20c per call

ADDITIONAL INBOUND CHANNELS

$1.50 per channel / per month

MS Teams Compatible

High call volumes?

We love competing!

Give us a call, tell us about your call volumes and we will provide you with an unbeatable offer.

Advanced functionality

SIP trunk service is part of our PBX system. This enables some unique features to be configured that are not normally available for SIP trunk services.

Integration between onsite and Hosted PBX systems

Automated failover in the event of internet outages

SIP aggregation of traffic from multiple VOIP carriers into one central system.

Compatibility with Microsoft 365 and Microsoft Teams

Terminate calls via your our Microsoft Teams PSTN gateway

SIP trunk object within PBX can be configured in two different modes:

Diversion to SIP URI

This mode is useful if you want to send a call to the specified SIP address. SIP URI must be in the following format:
<remote_number>@<remote_server>:<port>
example: 61399997999@sipserver.com:5060 or 61399997999@111.22.33.44:5060.

Create SIP registration

Register your SIP Server with us (e.g. connect your PBX to us).
Enjoy low VoIP rates and complete integration between your onsite and hosted PBX systems.
Your PBX will be able to call users on our system or dial out to the world and PBX users will be able to call extensions on your PBX.

Get your FREE account today and try it for yourself

SLA Guaranteed uptime of 99.9% for your mission critical business phone system

VoIPLine Telecom provides business grade VoIP connectivity, complete system redundancy and Australian based technical support. Our servers are independently monitored for uptime by Hyperspin.com – who also provides us with automatic outage notifications.

Our team will work together with your business to achieve maximum uptime by checking your existing internet connectivity, organising new reliable links and providing expert advice.

Find out why our
customers like us

Current Service Status

000

uptime

Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

Find out more

SIP trunking

Frequently asked questions

What is the difference between SIP trunking and hosted PBX?

It’s not about the difference between them but how these two services cooperate with each other. SIP trunking is a service that allows you to connect your VoIP compatible onsite phone system to the cloud to have a connectivity with the outside world. Hosted PBX is already a telephony system that operates via the Internet but you can interconnect them to use some of the hosted PBX features with SIP trunking, e.g. provide an inbound toll-free number or record calls.
What are the benefits of SIP trunking compared to PSTN and ISDN?

SIP trunkng replaces older PSTN and ISDN phone lines and uses the Internet to transmit voice data. Key benefits of SIP Trunking are:
- Lower cost compared to older PSTN and ISDN connections;
- Ability to easily scale up or down with the number of channels or simultaneous calls required;
- It is also easy to relocate as you could use your SIP Trunk anywhere you can get access to the Internet;
- SIP Trunk can be configured to encrypt all voice data before transmission and allow for HD voice codes with significantly better voice quality to be enabled.
What are SIP trunk channels?

A SIP channel is used for one incoming or outgoing call. You can think about it as a sort of a standard phone line. Every SIP trunk can support multiple SIP channels.
How many channels can a SIP trunk handle?

Number of channels supported by SIP Trunk is limited by your Internet connection speed, but most of the modern broadband connections are capable of supporting dozens of channels. E.g. 10 Mbps connection could support about 100 simultaneous calls.
How fast Internet connection is needed for a good SIP trunking operation?

This depends on your onsite PBX and its supported codecs. If your PBX supports G.729, you only require 0.03 Mbps including overheads. Therefore, if you have a reliable connection of even 8 Mbps, you could have about 260 simultaneous calls connected. However, quality of calls will highly depend on the reliability of your internet connection, so it does not have to be very fast but it must be reliable and stable.
What happens if my Internet goes down?

Even if your Internet connection goes down, you'll still continue to receive inbound calls. This is possible thanks to diversion of calls to mobile phones. How it works: commonly a call is coming to the inbound number and then passes to SIP trunking. In case there’s no connection with the SIP device due to lack of internet connection, a call will transfer to mobile phone or any other phone number you will configure.
Why is there a minimum monthly spend?

We offer lower rates for larger call volume accounts. For services with minimum monthly spend we deduct the minimum monthly spend amount on the 1st of each month and this amount becomes call credit on your account. There are no extra charges for calls up to the minimum monthly spend, calls over are charged at the call plan rates.

Let's talk

We also offer the following services to cover your most demanding requirements

1300 numbers

Visit 1300 page

A professional image
does not have to be expensive.
Get your toll free number today!

1800 numbers

Visit 1800 page

One simple plan with one simple rate.
Activate your 1800 number today!

Internet

Visit internet page

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

International inbound
phone numbers

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Impress your clients with
professionally recorded greetings.

Number Porting

Number porting supported.
Keep your existing phone number
wherever you go.

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all Australian carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14-day free trial

Local Number Porting

CAT A - simple porting (any carrier)

Simple porting (any carrier) $22.00

Monthly hosting fee
(per number per month) $1.05

Rejection fees:
CAT A rejection $22.00

Note: CAT A in most cases is porting from basic PSTN(copper) line but in some cases other VoIP Providers also allow CAT A porting. Please give us a call to confirm.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply.
Prices in AUD inc GST;

CAT C - complex porting (any carrier)

CAT C 1-5 numbers in one number block $110.00

CAT C 6-100 numbers in one number block $220.00

Monthly hosting fee (per number per month)$1.05

PNV rejection fees:
CAT C 1-100 numbers rejection$77.00

Rejection fees:
Post PNV acceptance rejection per number$22.00

Note: CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Please note it is important that services with the current service provider are not terminated until the porting status has been confirmed as completed. Failure to comply with this could result in a rejection fee of $22.00 per number within batch(es).
Prices in AUD inc GST;

1300/1800 Number Porting

Porting to VoIPLine from another carrier $55.00$0.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees:
1300/1800 rejection $55.00

Note: If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Information about available monthly hosting plans is published here.
Prices in AUD inc GST;
Limited time offer.

Mobile Numbers

Porting to VoIPline from another carrier $22.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees: Mobile numbers $18.00

Monthly hosting fee (per number per month) $7.95

Note: Porting charges are once-off fees, and monthly subscription fees apply per mobile number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.
Prices in AUD inc GST;

Porting of Overseas Numbers

We support number porting in many other countries, including New Zealand. For pricing information for porting of overseas number, please email support@voipline.net.au, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) $4.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.net.au, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas numbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
How does CAT-C port differ from CAT-A?

The main difference is in the quantity of porting numbers. With CAT-A you can port only one number while with CAT-C you port up to one hundred numbers at a time.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

Let's talk

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.