Plans and rates
Hosted PBX business plans
PAYG Starter
Subscription breakdown
Outgoing call rates
Unlimited Australia Plus
Subscription breakdown
Outgoing call rates
Includes exclusive SMS plan2
Australian mobile numbers3 Pricing varies international destinations
Calls with a per minute rate are charged per second and have no minimum call cost.
2 To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device licence.
3 A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS parts. Each part costs the same as one standard SMS and can contain up to 153 characters (Latin/digits only) or up to 67 characters (if any non-Latin character is used).
SMS plans
SMS PAYG1
Subscription
$0.00 per user per monthIncoming rates
$0.00 per SMSOutgoing rates
$0.10 per standard SMS to Australian mobile numbers2 Pricing varies international destinationsSMS Special1
Subscription
$10.00 per user per monthIncoming rates
$0.00 per SMSOutgoing rates
$0.05 per standard SMS to Australian mobile numbers2 Pricing varies international destinationsIncluded value
Free 200 standard SMS to Australian mobile numbers2Excess usage is charged at the above rates
1 To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device license.
2 A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS parts. Each part costs the same as one standard SMS and can contain up to 153 characters (Latin/digits only) or up to 67 characters (if any non-Latin character is used).
Phone numbers
$1.95 per number per month
$1.65 per number per month when ordering 10-99 numbers within one area
$0.95 per number per month when ordering 100+ numbers within one area
$0.00 incoming call rate per minute
$0.00 activation fee
$7.95 per number per month
$0.00 incoming call rate per minute
$22.00 activation fee
$7.95 per number per month
$0.06 incoming call rate per minute
$0.00 activation fee
$7.95 per number per month
$0.05 incoming call rate per minute
$0.00 activation fee
$0.00 incoming call rate per minute (except toll-free and metered)
90+ countries
5000+ area codes
1 A hosted PBX user and device subscription is required for two-way voice and SMS functionality. These subscriptions are purchased separately. However, some call diversions do not require a user or device licence—please refer to the service’s relevant critical information summary for full details.
2 Outgoing SMS functionality for US numbers is available only with A2P campaign registration.
Number porting
Simple numbers (CAT A)
CAT A in most cases is porting from basic PSTN (copper) line, but in some cases other VoIP providers also allow CAT A porting.
$22.00 charged once
$22.00 rejection fee
Complex numbers (CAT C)
CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
$110.00 1-5 number range charged once
$220.00 6-100 number range charged once
$77.00 PNV rejection fee
$22.00 post-PNV acceptance rejection fee per number
Mobile numbers
$22.00 charged once
$18.00 rejection fee
$0.00 porting out from VoIPline
1800 and 1300 numbers
$0.00 charged once
$55.00 rejection fee
$0.00 porting out from VoIPline
International numbers
Pricing varies for porting into or from VoIPline, as well as for resubmissions and rejections. Our team will confirm the cost of porting into VoIPline before submitting the request to our upstream provider, giving you the option to proceed or cancel at no charge.
Contact us with the number you want to port, the origination country and the current service provider. We will provide the price and an approximate porting time.
Once your number is successfully ported, a monthly fee (per number) will apply to keep it active. You can find pricing details in the phone numbers section.
Providing incorrect information on the porting application form will result in rejection and resubmission fees. Ensure that services with your current provider are not terminated until porting is confirmed as complete to avoid rejection fees.
Microsoft Teams direct routing
Integration of Microsoft Teams with PBX
$4.40 per MS Teams account per month
Accessing PSTN services requires a Microsoft Enterprise E1, E3, or E5 licence, and a phone system add-on. These MS 365 licences are available for separate purchase within your MS tenancy or through your MS licensing provider.
1 Integration of MS Teams account with hosted PBX requires a PBX user or SIP trunk licences, which are purchased separately.
2 Statically routed phone number requires a phone number that must be purchased separately or ported to the VoIPline.
Advanced features
Integrations
$4.40 per user per month
Fax to email
$9.00 per PBX object per month
Voiceover productions
Voice generator by AI
$0.95 per 100 characters
Professional voice recordings
$89.00 per recording (up to 30 seconds each)
$77.00 per recording when ordering 5+ (up to 30 seconds each)
Call recording storage
PAYG pack
$0.00 per month
$0.01 per 1 minute per month
Value pack
$10.00 per month
$2.00 excess usage per 1000 minutes per month
Max pack
$50.00 per month
$10.00 excess usage per 10000 minutes per month
Phones and accessories
| Plan name | Monthly fee | FTTN/B | FTTC | HFC | FTTP | Fixed Wireless |
|---|---|---|---|---|---|---|
| Starter | $79.00 | 25/5-101 | 25/101 | 25/101 | 25/101 | 25/512 |
| Essential | $93.00 | 25-50/5-201 | 50/201 | 50/201 | 50/201 | Up to 100/Up to 2012 |
| Business Value | $99.00 | 25-100/5-201 | 50-100/201 | 500/501 | 500/501 | 200-250/8-2012 |
| Business Value Plus | $109.00 | 25-100/5-401 | 25-100/5-401 | 100/401 | 100/401 | N/A |
| Fast | $119.00 | N/A | N/A | 750/501 | 750/501 | 400/10-4012 |
| Super Fast | $129.00 | N/A | N/A | 1000/1001 | 1000/1001 | N/A |
| Ultra | $109.00 | N/A | N/A | 250/1001 | 250/1001 | N/A |
| Turbo | $130.00 | N/A | N/A | N/A | 500/2001 | N/A |
| Elite | $162.00 | N/A | N/A | N/A | 1000/4001 | N/A |
| Hyperfast | $195.00 | N/A | N/A | 2000/1001 | 2000/2001 | N/A |
| Hyperfast Plus | $252.00 | N/A | N/A | N/A | 2000/5001 | N/A |
1 Plan speeds are based on optimal conditions. They may vary depending on several factors, including the NBN technology available at your address, local infrastructure, network equipment, and the source or destination of online content.
2 Some services using fixed wireless technology, performance can also be affected by distance or line of sight to the tower, terrain, vegetation, buildings, weather, signal interference, antenna type and installation quality, and the setup of your Wi-Fi modem.