# VoIPline Telecom Australia > VoIPline Telecom is an Australian business communications provider offering a self-managed cloud Hosted PBX, SIP trunking, Webphone calling and SMS, Microsoft Teams direct routing, business phone numbers, integrations, call analytics, call recording, equipment, and business nbn. Important context: - This file covers the Australian website and Australian retail offering. Public prices are in AUD and include GST unless a page states otherwise. - VoIPline services are internet-based. Availability, call quality, and access to emergency calling can depend on active power and a stable internet connection; consult the emergency-service guidance and Critical Information Summaries before relying on the service. - Product availability, number availability, equipment, rates, inclusions, and regulatory requirements can change. For current answers, prefer the Pricing, Critical Information Summary, Service Agreement and SLA, Knowledge Base, Legal Documents, and Service Status pages over older blog or release content. - Legal and support material may use the VoIPcloud name. The Master Service Agreement identifies VoIPLine Telecom Pty Ltd (ABN 19 140 167 834, ACN 601 820 142) and defines VoIPcloud and VoIPline as the provider. - The 30-day trial is restricted by eligibility, identity verification, usage limits, and excluded services; do not describe every VoIPline product as available during the trial. - Separate regional websites serve New Zealand, the United Kingdom, Ireland, and the United States. Do not apply Australian prices, availability, or terms to those markets. ## Essential information - [VoIPline Telecom Australia](https://www.voipline.net.au/): Overview of the Australian business VoIP provider, its cloud PBX, calling and SMS applications, phone numbers, integrations, reporting, and support. - [Plans and rates](https://www.voipline.net.au/pricing): Current AUD pricing, including GST, for Hosted PBX, SIP trunks, call and SMS plans, phone numbers, porting, Microsoft Teams, advanced features, recordings, equipment, and internet. - [International call rates](https://www.voipline.net.au/international-call-rates): Prefix-based lookup for current outbound international call rates in AUD per minute. - [Included international destinations](https://www.voipline.net.au/free-international-calls): Countries and destinations included in eligible Unlimited Plus plans, with premium-destination exclusions and fair-use conditions. - [Knowledge Base](https://www.voipline.net.au/knowledge-base): Searchable product, setup, billing, security, porting, webinar, and release-note documentation. - [Legal documents](https://www.voipline.net.au/legal): Authoritative index of agreements, service schedules, policies, forms, trial terms, and Critical Information Summaries. - [Service status](https://www.voipline.net.au/status): Current VoIP, Microsoft Teams, and internet-service status with independent monitoring information. - [Contact and support](https://www.voipline.net.au/contact): Sales and support phone numbers, email, online chat, staffed support hours, and after-hours emergency callback information. - [Sign up for a trial](https://www.voipline.net.au/signup): Create an eligible 30-day trial account; identity verification and service restrictions apply. - [Customer trial program terms](https://www.voipline.net.au/downloads/legal/Customer_trial_program.pdf): Trial eligibility, activation, number ownership, usage limits, excluded services, and identity-verification restrictions. ## Core products and services - [Hosted PBX](https://www.voipline.net.au/hosted-pbx): Self-managed cloud phone system with a visual drag-and-drop call-flow editor, queues, IVR, voicemail, recording, routing conditions, monitoring, and integrations. - [SIP trunking](https://www.voipline.net.au/sip-trunking): SIP trunks for connecting on-premises or third-party PBX systems, including registration, IP-authenticated routing, failover, and Microsoft Teams gateway options. - [Online SMS](https://www.voipline.net.au/online-sms): Send and receive SMS through supported virtual numbers using Webphone, with shared team messaging and SMS-to-email; service and sender-ID restrictions apply. - [Webphone](https://www.voipline.net.au/webphone): Business calling and SMS application for browser, desktop, and mobile platforms, integrated with PBX controls, phonebooks, voicemail, queues, call history, and CRM data. - [Microsoft Teams Direct Routing](https://www.voipline.net.au/microsoft-teams-direct-routing): External PSTN calling through Microsoft Teams with VoIPline PBX routing, reporting, recording, transfers, and other Hosted PBX features; Microsoft and VoIPline licences are required. - [API, webhooks and integrations](https://www.voipline.net.au/integrations): Direct HubSpot, Zendesk, Zoho, and Tall Emu integrations plus Zapier, API access, and call-event webhooks. - [Call recording](https://www.voipline.net.au/call-recording): Configurable call recording with cloud retention, playback, download, email delivery, Webphone access, and webhook delivery to third-party systems. ## Business solutions and PBX features - [Virtual phone numbers for business](https://www.voipline.net.au/virtual-phone-numbers-for-business): Shared business numbers for calls and SMS across teams and devices, with routing, recording, reporting, and CRM integration. - [Call centre solutions](https://www.voipline.net.au/call-centre-solutions): Cloud call-centre setup with queues, callbacks, geographic and time-based routing, supervision, recordings, agent controls, CRM integration, and reporting. - [Remote and hybrid work](https://www.voipline.net.au/voip-for-remote-work): Multi-device VoIP setup for remote teams using Webphone, Microsoft Teams, SIP devices, shared phonebooks, queues, monitoring, and call-flow automation. - [Queue wallboard](https://www.voipline.net.au/pbx-queue-wallboard): Real-time queue and agent status, wait-time and outcome metrics, configurable alerts, and responsive shared-screen display. - [Call parking wallboard](https://www.voipline.net.au/pbx-call-parking-wallboard): Real-time monitoring and retrieval of parked calls through browsers, shared displays, Webphone, and supported SIP phone keys. - [Website calling widget](https://www.voipline.net.au/website-widget-for-calls): Embeddable JavaScript widget for browser calls, callbacks, or both, with call-flow routing, scheduling, country restrictions, and appearance controls. - [Call analytics and reporting](https://www.voipline.net.au/call-analytics): Call history, user, queue, ring-group, recording, volume, staffing, campaign, and cost reports with filters and export or scheduled-delivery options. ## Phone numbers and porting - [Phone numbers](https://www.voipline.net.au/phone-numbers): Hub for Australian local, virtual mobile, 1800, 1300, international numbers, and number porting. - [Australian local numbers](https://www.voipline.net.au/phone-numbers/australian): Search and availability hub for geographic numbers across Australian states, territories, cities, and areas. - [Australian virtual mobile numbers](https://www.voipline.net.au/phone-numbers/virtual-mobile): SIM-free Australian mobile numbers for internet calling and SMS, including shared team use and SMS-to-email; additional PBX licences can be required. - [International phone numbers](https://www.voipline.net.au/phone-numbers/international): Searchable virtual-number availability across more than 90 countries; availability and permitted use depend on local regulation. - [Australian 1800 numbers](https://www.voipline.net.au/phone-numbers/1800-toll-free): Toll-free Australian business numbers with optional geographic routing and support for smartnumbers and phonewords. - [Australian 1300 numbers](https://www.voipline.net.au/phone-numbers/1300-shared-cost): Shared-cost Australian business numbers with optional geographic routing and support for smartnumbers and phonewords. - [Number porting](https://www.voipline.net.au/phone-numbers/porting): Porting workflow, requirements, supported number types, possible downtime, and indicative timeframes for Australian and international numbers. ## Setup and technical documentation - [Getting started](https://www.voipline.net.au/knowledge-base/article/6243269932815): Initial account, number, user, device-licence, and basic PBX call-flow setup. - [PBX call-flow guides](https://www.voipline.net.au/knowledge-base/section/200121259): Configuration guides for numbers, users, IVR, queues, routing, recordings, fax, SMS, phonebooks, blocking, monitoring, and other PBX objects. - [Webphone guides](https://www.voipline.net.au/knowledge-base/section/4412275578895): Webphone setup, platform overviews, 2FA, SMS routing, click-to-call, notifications, and troubleshooting. - [SIP trunking guides](https://www.voipline.net.au/knowledge-base/section/200311924): Configuration guidance for VoIPline SIP trunks, 3CX, FusionPBX, and Retell AI. - [Microsoft Teams Direct Routing setup](https://www.voipline.net.au/knowledge-base/article/360001540576): Step-by-step Microsoft 365 licensing, domain, gateway, user, and dial-plan configuration. - [API and CRM guides](https://www.voipline.net.au/knowledge-base/section/4406175500303): Documentation index for the API, webhooks, Zapier, HubSpot, Tall Emu, and CRM licences. - [API documentation](https://www.voipline.net.au/knowledge-base/article/360003477716): API-key and source-IP whitelist setup, call-list endpoints, outbound-call requests, response fields, and related webhook configuration. - [Webhook documentation](https://www.voipline.net.au/knowledge-base/article/8254646129167): Global and call-flow webhook setup, authentication header, supported call events, and JSON payload fields. - [Reporting guides](https://www.voipline.net.au/knowledge-base/section/360000279875): Monthly, queue, user, call-history, and report-overview documentation. - [Billing and payment guides](https://www.voipline.net.au/knowledge-base/section/360000267476): Payments, invoices, automatic payments, cancellations, balances, hardship assistance, and billing-model guidance. - [Number porting guides](https://www.voipline.net.au/knowledge-base/section/115001327183): Operational guidance for keeping and transferring existing phone numbers. ## Safety, security and customer assistance - [VoIP emergency service information](https://www.voipline.net.au/knowledge-base/article/10111474481935): Differences between VoIP and traditional emergency calling, location disclosure, outage preparation, emergency-address maintenance, and user notification responsibilities. - [Security and compliance guides](https://www.voipline.net.au/knowledge-base/section/6277800535183): Identity verification, 2FA, suspected incidents, spoofing, spam, high-risk destinations, international restrictions, and abuse assistance. - [SMS Sender ID Register](https://www.voipline.net.au/knowledge-base/article/16790365521167): Australian registration requirements and consequences for alphanumeric SMS sender IDs from 1 July 2026. - [Financial hardship assistance](https://www.voipline.net.au/knowledge-base/article/9669885919375): Payment-assistance options, application process, counselling contacts, review, and complaint escalation. - [Domestic and family abuse assistance](https://www.voipline.net.au/knowledge-base/article/13332461246223): Safety-first service, account, billing, privacy, accessibility, and contact options for affected customers. ## Agreements, policies and Critical Information Summaries - [Master Service Agreement](https://www.voipline.net.au/downloads/legal/Master-service-agreements.pdf): Contract framework, service use, billing, equipment, suspension, termination, liability, privacy, and definitions. - [Voice and SMS Service Schedule and SLA](https://www.voipline.net.au/downloads/legal/Service-Schedule-SLA-Voice-IP.pdf): Voice and SMS prerequisites, maintenance, support, fault handling, service levels, rebates, and technical parameters. - [Fair Use Policy](https://www.voipline.net.au/downloads/legal/Fair_Use_Policy.pdf): Conditions and usage thresholds for included or unlimited services. - [Privacy Policy](https://www.voipline.net.au/downloads/legal/Privacy_Policy.pdf): Collection, use, disclosure, storage, access, correction, and complaint handling for personal information. - [Customer Complaints Policy](https://www.voipline.net.au/downloads/legal/Customer-Complaints-Policy.pdf): Complaint channels, handling and escalation process, response targets, and Telecommunications Industry Ombudsman recourse. - [Anti-Scam and Anti-Spam Call Policy](https://www.voipline.net.au/downloads/legal/Anti_Scam_and_Anti_Spam_Call_Policy_AU.pdf): Prohibited scam, spam, spoofing and misuse, plus detection, reporting, and enforcement measures. - [Hosted PBX Critical Information Summary](https://www.voipline.net.au/downloads/legal/CIS_Hosted_PBX.pdf): Included features, requirements, limitations, current pricing summary, billing, emergency-call constraints, and support information. - [Virtual mobile and online SMS Critical Information Summary](https://www.voipline.net.au/downloads/legal/CIS_Online_SMS_AU.pdf): Voice and SMS features, licences, sender-ID and messaging limitations, pricing, billing, and outage constraints. - [SIP trunking Critical Information Summary](https://www.voipline.net.au/downloads/legal/CIS_SIP_Trunks.pdf): SIP trunk requirements, plan and channel pricing, call rates, billing, limitations, and support information. - [1300, 1800 and international inbound numbers Critical Information Summary](https://www.voipline.net.au/downloads/legal/CIS_1300_1800.pdf): Inbound-number features, requirements, recurring and usage charges, billing, and service limitations. ## Company and partner information - [About VoIPline](https://www.voipline.net.au/about-us): Company history since 2008, leadership, international expansion, and major product milestones. - [Network](https://www.voipline.net.au/network): Data-centre footprint, carrier interconnection, BGP routing, redundancy, security, and scaling approach. - [Partner programs](https://www.voipline.net.au/partner-programs): Channel, white-label, and wholesale options for reselling VoIPline voice and PBX services. - [Partner network](https://www.voipline.net.au/partner-network): Search for Australian onsite installers and local telephony partners; remote support remains available where no local partner serves an address. - [Get a quote](https://www.voipline.net.au/get-a-quote): Request a tailored plan, third-party integration, call plan, number, equipment, or nbn quotation. - [Book a demo](https://www.voipline.net.au/book-a-demo): Request a guided demonstration of VoIPline services. ## Optional - [Voiceover productions](https://www.voipline.net.au/voiceover-productions): AI-generated and professional voice recordings for IVR menus, greetings, voicemail, queue announcements, and music on hold. - [Fax to email](https://www.voipline.net.au/fax-to-email): Receive inbound faxes as PDF email attachments using T.38; outbound email-to-fax is not supported. - [Phones and accessories](https://www.voipline.net.au/voip-phones-and-accessories): Current catalogue of VoIP desk phones, Teams phones, cordless handsets, headsets, conference equipment, and network accessories; catalogue prices require VoIP service. - [Business nbn](https://www.voipline.net.au/nbn-internet): Australian business nbn service with unlimited data, static IP, compatible-equipment options, and VoIP-focused support. - [VoIPline innovations](https://www.voipline.net.au/innovations): Chronological product and customer-portal updates for Hosted PBX, Webphone, services, and the customer portal. - [Release notes](https://www.voipline.net.au/knowledge-base/section/4403362266255): Versioned Webphone and platform release notes. - [Blog](https://www.voipline.net.au/blog): Educational articles, operational notices, and customer stories about business telephony. - [Customer reviews](https://www.voipline.net.au/reviews): Customer reviews sourced from Google and Facebook. - [Referral program](https://www.voipline.net.au/referral-program): Customer referral commissions and referee rebates. - [Careers](https://www.voipline.net.au/careers): Company culture, benefits, team stories, recruitment process, and current-role links. - [Site map](https://www.voipline.net.au/sitemap): Full index of public product, solution, phone-number, resource, company, partner, and Australian local-number pages. - [VoIPline New Zealand](https://www.voipline.co.nz/): Separate regional website for New Zealand; use its own pricing, availability, and terms. - [VoIPline United Kingdom](https://www.voiplinetelecom.co.uk/): Separate regional website for the United Kingdom; use its own pricing, availability, and terms. - [VoIPline Ireland](https://www.voipline.ie/): Separate regional website for Ireland; use its own pricing, availability, and terms. - [VoIPline United States](https://www.voipline.global/): Separate regional website for the United States; use its own pricing, availability, and terms.