Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our web site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

VoIPLine Telecom Support

Safeguarding Your Telecommunications Experience


This is our comprehensive blog post, designed to empower you with knowledge and tools to ensure a secure and worry-free telecommunications experience. Your safety is our top priority, and these guidelines will help you navigate through potential challenges and protect your interests.

  1. Identity Verification: Ensuring Your Security
    Before engaging in high-risk customer transactions, we employ identity verification processes. This ensures that only authorised individuals can access sensitive information and make changes to services, minimising the risk of unauthorised interactions.
  2. Immediate Reporting: Taking Action Against Fraud
    If you ever suspect fraudulent activity involving your telecommunications service or account, act promptly. Notify both your carriage service provider and financial services provider to prevent further damage.
  3. Alerting Your Carriage Service Provider
    Upon noticing any unusual activity, don't hesitate to contact us immediately. Our team is equipped to handle such situations and will work diligently to protect your interests.
  4. Communication with Your Financial Services Provider
    In addition to reaching out to us, inform your financial services provider as well. Timely communication with them is crucial to ensure your financial assets remain secure.
  5. Understanding High-Risk Interactions
    Certain customer transactions pose a higher risk due to their nature. Our identity verification measures for such interactions help safeguard against potential misuse.
  6. Collaboration for Fraud Prevention
    Our commitment to preventing fraud involves working closely with customers and financial partners. Your active involvement strengthens our collective efforts to maintain a secure environment.
  7. Staying Updated: Information is Key
    Visit our website regularly for informative resources and updates on customer awareness and security measures. Staying informed empowers you to make informed decisions.
  8. Recognising Suspicious Activity
    Educate yourself on the indicators of suspicious activity. Being able to spot red flags early can significantly reduce the impact of fraudulent incidents.
  9. Your Identity, Your Responsibility
    Protect your personal information and login credentials. Never share sensitive details through unverified channels, and be cautious of phishing attempts.
  10. Support: We're Here for You
    In the event of a security breach, our response team is prepared to assist. Quick action on our part can help contain the situation and minimise potential damage.
  11. Regular Account Review
    Take the time to review your account activity periodically. Detecting unauthorised transactions early empowers you to take appropriate action against potential threats.
  12. Empower Yourself with Knowledge
    Access a variety of educational materials on our website to deepen your understanding of customer awareness and security practices. Knowledge is your best defence.
  13. A Shared Commitment
    Ensuring a secure environment is a shared responsibility. By following these guidelines and remaining vigilant, we can collaboratively mitigate risks and maintain a safer telecommunications experience.
support guy

A quick search will help you find the answers to most questions.
If you are unable to find a solution, please send a request to