Australian toll-free 1800 numbers

Enhance your professional image by offering customers nationwide the ability to call you at no cost. Boost your customer service with automated location-based routing that ensures calls are efficiently directed to the most appropriate store, branch, or office.

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Why your business needs a 1800 number

Customers can call you for free, regardless of their location in Australia, maximising loyalty.

Strengthen your marketing campaigns and brand identity with a single number for the whole country.

Enhance your professional image and credibility with a nationwide presence, increasing customer confidence in your business.

Scale your business to a nationwide level without the hassle, you won't have to change your number as you grow.

Location-based
automated call routing

Automatically identify a caller's location and direct their call to the nearest store, branch, or office. Commonly referred to as geographic routing, geo-routing, position-based routing, or location-based routing.

Customers can dial one number from anywhere in the country and receive service tailored to their location.
Accelerate customer inquiries, connecting them to the most suitable destination.
Boost productivity by minimising the need for internal call transfers.

Grab your customers' attention with a personalised number

Smartnumbers, or phonewords, are custom 1800 phone numbers purchased from ACMA’s numbering system. They can feature memorable words or brand names like '1800 VOIPLINE' (1800 864 754).

A smartnumber captures more attention from customers and facilitates easier recall of your business, particularly when the phoneword aligns with your marketing strategy.

Once you have your smartnumber, you can port it to VoIPline and use at the standard 1800 rate.

Say goodbye to busy lines – each number can handle multiple simultaneous calls

We offer various types of phone
numbers to suit your needs

Instantly activate or port phone numbers anywhere in Australia, whether it's mobile, toll-free, or shared cost numbers.

Local numbers

Phone numbers of different cities and areas.

Virtual mobile numbers

Make and receive calls along with SMS.

International numbers

Numbers available in over 90 countries.

1300 numbers

Professional numbers with location-based routing.

Frequently asked questions

What is the purpose of Australian 1800 numbers?

Australian 1800 numbers are ten digits long and serve as inbound business numbers callers can reach free of charge from any Australian landline or mobile number. Commonly referred to as free call or toll-free numbers.

What's the difference between 1300 and 1800 numbers?

While both facilitate nationwide access to your business, calls to 1300 numbers incur the cost of a local call, whereas calls to 1800 numbers are free of charge.

Is it free to call a 1800 number?

Absolutely. The key advantage is that clients can contact your business at no cost whatsoever through a 1800 number.

Can I keep my existing 1800 number if I switch providers?

Yes, you can port your active 1800 number to a new provider without losing it.

How many 1800 numbers can I have?

You can have as many as you need. There are no restrictions.

Can I personalise my 1800 number?

Yes, you can choose a phoneword or smart number where digits spell out a word, like "1800 VOIPLINE" for 1800 864 754.

What if I don't use my 1800 number? Do I still have to pay?

Yes, you need to pay monthly fees to maintain the number. This is regulated by the ACMA and Australian government.