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Self Service Portal:
Configure your PBX, order phone numbers and equipment

An account with the same phone number or email address already exists. If you would like to create a new account with your same details please contact our support team on 1300 864 757 or +613 9999 7999.

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agree to the Master Service Agreement

Need Help?
Feel free to call us on 1300 864 754
or chat with us online

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Do you use our legacy system before PBX was released?
Please login to your extension management here.

For customers hosted on our legacy systems - please use below login to manage your Hosted PBX Extensions.
For billing login please use top login section with your email address and billing password.
Please feel free to contact us if you would like to upgrade your legacy system to new PBX.

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Australian Virtual Mobile Numbers

Make and receive calls via the internet,
get SMS to email for just $7.95^* per month

^$7^{.95^*}

inc GST

per month

Inbound calls: free

Number of inbound lines: unlimited

Outbound calls: see our hosted PBX call plans

* requires hosted PBX user and device subscription

once-off activation fee of $22.00 inc GST applies

Grow your business, while keeping it personal

Set of advanced call routing features at
no additional cost

Avoid roaming charges using your virtual mobile via internet

Australian based customer support

Activate a new mobile number or port your existing number.

Features & Benefits of Virtual Mobile Numbers

Give customers a personalised service experience by sharing a mobile number with them.

According to statistics, people are more likely to answer calls if they are coming from mobile compared to a landline.

Virtual mobile numbers can receive multiple simultaneous inbound calls. You can configure inbound calls to be routed to different agents using our PBX tools; ring groups, caller ID based routing, time conditions - routing based on the time of day, and more.

Receive companywide inbound SMS to email with policy-based access.

Deliver voicemails to business email addresses using our voicemail to email feature.

Enable both incoming and outgoing call recording with no storage restrictions. Recordings will be sent to specified email address(es).

You can configure call diversion and our simultaneous ring feature for your virtual mobile number. Using one number, several mobile phones can ring at the same time.

Real-time reporting on call distribution, missed calls, user performance statistics, and more.

A perfect solution for small businesses who want to keep taking calls on their existing mobile number. Even when their call volumes increase and a single mobile device is no longer enough to handle all customer enquiries.

If you are frequently traveling abroad, you can port your mobile number to VoIPLine and use our service without international roaming.

Install a VoIP App on your smartphone to make and receive calls over the internet, enjoying lower call rates with VoIP technology.

Anywhere in the world, you can use our service without roaming, all you need is internet access.

Letting you call Australian or overseas numbers, receive calls and SMS, and check your voicemails over any available internet connection.

Activate a new mobile number or port your existing number:

Australian Virtual Mobile Numbers

Frequently asked questions

What is a virtual mobile number?

A virtual mobile number is the same as a common mobile number, the only difference being that you don't need a physical SIM card to use it. This peculiarity allows you to use a virtual mobile number on any device where you can make and receive calls, not just smartphones. Also, because the virtual mobile number uses VoIP technology, users have access to incredible additional features that SIM mobile number owners can't even dream of.
Why do I need an Australian virtual mobile number?

According to recent surveys, Australian customers prefer to answer and make calls to mobile numbers more than to landline numbers. Best of all, you don't need a physical SIM card to use a virtual Australian mobile number: with VoIPline's PBX, you can use virtual mobile numbers on smartphones via softphone as well as on computers and VoIP phones. Moreover, you'll have access to tools such as call recording, voice menu, voicemail to email and a dozen of other smart features.
How many Australian virtual mobile numbers can I have?

As much as you want or need. The best part is that there are no restrictions for connection of numbers to devices. While with a SIM mobile number the rule is: one number, one device; with VoIP you can connect many virtual mobile numbers to one device or distribute them to a whole group of agents for easy management of sales channels.
Can I bring my existing Australian virtual mobile number from a different provider?

Yes, of course. If you would like to transfer your existing virtual mobile number from another provider to VoIPline Telecom, we are happy to help you. The porting takes no longer than 3 business days and the process can be conveniently tracked from the customer portal. Visit the dedicated page to find out more.

Let's talk

We also offer the following services to cover your most demanding requirements

1300 numbers

Visit 1300 page

A professional image
does not have to be expensive.
Get your toll free number today!

1800 numbers

Visit 1800 page

One simple plan with one simple rate.
Activate your 1800 number today!

Internet

Visit internet page

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

International inbound
phone numbers

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Impress your clients with
professionally recorded greetings.

Number Porting

Number porting supported.
Keep your existing phone number
wherever you go.

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all Australian carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14-day free trial

Local Number Porting

CAT A - simple porting (any carrier)

Simple porting (any carrier) $22.00

Monthly hosting fee
(per number per month) $1.05

Rejection fees:
CAT A rejection $22.00

Note: CAT A in most cases is porting from basic PSTN(copper) line but in some cases other VoIP Providers also allow CAT A porting. Please give us a call to confirm.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply.
Prices in AUD inc GST;

CAT C - complex porting (any carrier)

CAT C 1-5 numbers in one number block $110.00

CAT C 6-100 numbers in one number block $220.00

Monthly hosting fee (per number per month)$1.05

PNV rejection fees:
CAT C 1-100 numbers rejection$77.00

Rejection fees:
Post PNV acceptance rejection per number$22.00

Note: CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Please note it is important that services with the current service provider are not terminated until the porting status has been confirmed as completed. Failure to comply with this could result in a rejection fee of $22.00 per number within batch(es).
Prices in AUD inc GST;

1300/1800 Number Porting

Porting to VoIPLine from another carrier $55.00$0.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees:
1300/1800 rejection $55.00

Note: If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Information about available monthly hosting plans is published here.
Prices in AUD inc GST;
Limited time offer.

Mobile Numbers

Porting to VoIPline from another carrier $22.00

Porting out from VoIPLine to another carrier $0.00

Rejection fees: Mobile numbers $18.00

Monthly hosting fee (per number per month) $7.95

Note: Porting charges are once-off fees, and monthly subscription fees apply per mobile number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.
Prices in AUD inc GST;

Porting of Overseas Numbers

We support number porting in many other countries, including New Zealand. For pricing information for porting of overseas number, please email support@voipline.net.au, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) $4.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.net.au, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas numbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
How does CAT-C port differ from CAT-A?

The main difference is in the quantity of porting numbers. With CAT-A you can port only one number while with CAT-C you port up to one hundred numbers at a time.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

Let's talk

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.