In this article
In this article, we will configure a Yealink DECT handset, to a SIP device assigned to a user inside the PBX platform.
Yealink devices are used as an example, as they are the most widely used handset on our network. However, the PBX supports any softphone or handset that supports the SIP protocol.
Should you be using handsets from another manufacturer, use the techniques shown in this article, while referring to the User Manual for your hardware, to configure your IP handset. Or alternatively, contact the Zendesk Chat at the bottom right corner or call us for assistance.
Setup Base Station and Handset
Follow the instructions, supplied in the device user manual to assemble the cordless Base Station (W52B or W60B). The diagram below will also supply a visual representation of where the cables will need to be plugged in, using a cordless Yealink device.
Connect the internet port to an Ethernet cable plugged into your internal network and the power supply.
Once plugged in find your base station's IP address;
- press the OK to get to the menu,
- Click OK while highlighting Status
- Select Base from the menu on the W53H cordless handset and click OK,
- Locate the address listed in the IPv4 section.
Configure SIP account
Type the IPv4 address into your web browser to access the web-interface. Making sure that your PC is on the same network subnet as your handset.
Locate the login details of your handset and enter them into the login page, if the handset has been purchased via us then the details would have been emailed during the order process.
- Click on the accounts tab inside the Yealink web-based GUI.
- Login to your customer portal and navigate to the PBX tab, click on 'SIP Devices' in the lower-left corner, and then locate the device you want to configure.
- Next, fill in the fields in the Yealink web GUI using details from the SIP Device information you have as below.
- Label: Set the label field to the name you want to appear on the screen of your handset.
- Display name: Set the display name field to the name to the same as the label.
- Register name: Enter the SIP login from PBX, into the registered name.
- Username: Enter the SIP login from PBX, into the username field.
- Password: Enter the SIP password from PBX, into the password field.
- Transport: Set to transport protocol to UDP.
- NAT: Select STUN from the drop-down list, please note after you have confirmed the changes to the account you will need to click on the network tab and enable the STUN Server, with the port.
- Server Host: Enter the SIP server address and port number from PBX, into the server host field.
- Server Expires: Set the refresh rate to 120 from the default 3600.
Check all the fields carefully, confirm that they match the details in your SIP devices section of PBX and make sure that you have clicked 'Apply Configuration' inside PBX before trying to register a new device.
Change the line active field from disabled to enabled, and click confirm. The registered status should appear if the details have been entered correctly. Please note if you would like to change which cordless handset is linked to which SIP account, click the number assignment tab on the left of the accounts, inside this option you will be able to adjust the handset assignment.
Locate settings tab then time and date. Ensure DHCP time is disabled, click on the timezone drop-down menu and select the relevant time zone.
Click on the settings tab and then SIP, change the local SIP port to a digit above 6000 making sure that each device has a different local SIP port.
Finally, navigate to the features menu and general, disable the allow IP call drop-down menu and confirm the changes, this is to prevent ghost calls to your phone from hackers sniffing port 5060, see Yealink Disable Direct IP Calls.
You should now be able to make and receive calls via your device. Should any further help be required please contact Zendesk Chat at the bottom right corner or call us.