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VIDEO TUTORIAL KNOWLEDGE BASE

Customer portal overview

The simple but highly effective drag and drop web-based interface allows for changes to be made within your PBX call flow at any time.
Full control of account billing, ordering of new services, PBX management, advanced call reporting, number portability and administrative control is accessible from the same customer portal.

Creating a PBX call flow

The PBX uses an easy to understand block-based diagram interface, where users can simply drag and drop new objects, and connect them together in the visual call flow diagram. Changes are applied instantly with one click of a button, without affecting active calls in progress.

Time conditions, divert calls based on timing

Calls can be diverted to alternative destinations based on the time of day, days of the week, month, or year, etc. As an example, calls can be diverted straight to voicemail after business hours, public holidays, and so on, or have the ability to support multiple time zones with different answering points, the inbound call will be routed to the office that is open.

Do you want inbound calls to ring on multiple phones? Use a ring group

Our ring group feature allows you to configure a group of handsets in your hosted PBX call flow to ring together. For instance, you have a sales and support department that has different departmental numbers for your customers to dial. Dialling the sales number will ring all the sales department phone simultaneously, and the support number will ring all the support handsets together.

Automated voice menus, present multiple options for your callers to choose from

The interactive voice response menu provides callers with a greeting and number of dynamic options, which allows callers to be directed to the appropriate department, person or information. Press 1 for sales, 2 for support and so on.

Do you have a high number of inbound calls? Try our advanced call queuing feature!

If you are unable to pick up a call immediately, or you have a higher number of inbound calls compared to agents answering, you could utilise a call queue. Calls can be placed in a queue with your custom music on hold, or advertisement announcements. Set a range of advanced settings to suit your business needs, the maximum wait time, exit clauses, wrap-up time, a range of devices or users to ring, bespoke reporting models, and more. Adopting a queue in your call flow will allow you to limit the chances of missing a call, whilst providing you with call statistics that were not previously available on hand!

Need to collaborate? Set up a conference call

Allow an unlimited number of inbound callers to dial into your conference room and participate, no matter where they are geographically located. Provide callers with a special virtual number, or simply dial an internal number from your own VoIP phone and then transfer the call to 'Virtual conference room'. Add a security PIN to the call to limit the conference facility for authorised callers only. Record the conference and email out to all participants once the group call has concluded.

Dial from the office using an external phone with DISA (dial tone access)

Allow your employees the option to call a dedicated number from an external phone, enter a secure PIN, and dial out from your hosted office system, as if you were calling from the office. Support your traveling workforce that might not always have access to the internet to make and receive calls.

Boost your business with a cloud telephony solution

Australian cloud telephony solutions from VoIPLine. Hosted PBX, SIP trunking, toll-free services, international numbering, and Microsoft 365 integration with Microsoft Teams direct routing. Looking for a way to grow your business, cut costs and work with ease, regardless of the geographic location? Adopt a bespoke cloud telephony solution and increase productivity of your business.