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Self Service Portal:
Configure your PBX, order phone numbers and equipment

An account with the same phone number or email address already exists. If you would like to create a new account with your same details please contact our support team on 1300 864 757 or +613 9999 7999.

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Last Name

Company name (optional)

Phone number

Email Address

agree to the Master Service Agreement

Need Help?
Feel free to call us on 1300 864 754
or chat with us online

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Do you use our legacy system before PBX was released?
Please login to your extension management here.

For customers hosted on our legacy systems - please use below login to manage your Hosted PBX Extensions.
For billing login please use top login section with your email address and billing password.
Please feel free to contact us if you would like to upgrade your legacy system to new PBX.

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Password

1300/1800 Numbers

Instant activation, online portal, free advanced routing features

1300 and 1800 numbers are both considered to be 'non-geographic' numbers, meaning they are not linked to any particular location. They are both designed for business use. 1800 numbers are 'Toll Free' - free to call for the caller but the receiver pays for the inbound call. 1300 numbers are 'shared cost' meaning that the caller will pay the cost of a local call and the receiver will also pay a lower rate for inbound calls.

A professional image does not have to be expensive. Get a number for your business today!

View call rates & call packages

1300/1800 monthly hosting with included call value

Call packages
starting from: ^$5^.50

Drag & drop web portal for easy call flow management

GST included in all prices

No minimum term contracts

Australia based service & support

View 1300/1800 rates & packages

Call rates & plans

Call rates

Price inc GST

One simple inbound call rate

1300 numbers 8.8 _¢ per minute

1800 numbers 11 _¢ per minute

Critical Information Summary

All our call plans include a bonus DOUBLE call value!

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Our monthly hosting fee includes DOUBLE the amount of FREE calls. Estimate your monthly call volume and select the most appropriate call package. No hidden fees. GST included. You can always switch between call plans at any time.

A once off activation fee of $77.00 inc GST applies for new number orders.
Included call value covers inbound and call diversion charges.
Call diversion rates: Answer calls on VoIP via PBX:
no additional charge
Answer calls on AU landline:
extra 2.9c per minute
Answer calls on AU mobile:
extra 13.9c per minute

1300/1800SECRET

^$5^.50 monthly cost

DOUBLE Included call value

^$11^.00

1300/1800STARTER

^$20^.00 monthly cost

DOUBLE Included call value

^$40^.00

1300/1800PLUS

^$40^.00 monthly cost

DOUBLE Included call value

^$80^.00

1300/1800VALUE

^$80^.00 monthly cost

DOUBLE Included call value

^$160^.00

High call volumes?

We love competing! Give us a call, tell us your call volumes and we will provide you with unbeatable offer

A once off activation fee of $77.00 inc GST applies for new number orders.
Included call value covers inbound and call diversion charges.
Call diversion rates:

Answer calls on VoIP via PBX:	no additional charge
Answer calls on AU landline:	extra 2.9c per minute
Answer calls on AU mobile:	extra 13.9c per minute

1300/1800 DOUBLE included call value

This is how it works

(Example)

Call package:

^$20^.00

1300 is diverted to Australian landline

You pay:

^$20^.00 p/month

Rate per minute:
8.8c(inbound) + 2.9c(diversion) = 11.7c

Bonus:

^$40^.00

of DOUBLE
included call value

Therefore you get:

$40/0.117=

341 minutes included
p/month

A simultaneous ring feature can also be configured. You could have a VoIP Phone at the office (no diversion charges) and a mobile both ringing at the same time. When you are in the office, just pick up a call on the VoIP Phone.

View list of available numbers

Click on the buttons below to see the list of numbers currently available for instant activation. To reserve one of these numbers, please sign up or login to your account and follow our three step order process.

1300 numbers

1300 are `shared cost` numbers in Australia. The owner pays for inbound calls and the caller pays the cost of a local call from any location within Australia.

1800 numbers

1800 numbers can be referred to as `Toll Free` numbers. The owner pays for inbound calls and the caller can dial such numbers free of charge.

Smart numbers

Smart numbers are 1300/1800/13 numbers with digits that are easy to remember or that could be translated into text.
e.g. 1300 VOIPLINE = 1300 864 754

1300/1800 numbers are linked to our ADVANCED PBX call routing system FREE of charge

Link your 1300/1800 number and create your custom call flow scenario in our ADVANCED PBX call routing system.

Note: For call flow scenarios where the call is answered on an external number (e.g. mobile), PBX is completely FREE as you do not require user/device licenses.

View all PBX features

1300/1800 numbers

Frequently asked questions

Why do I need a 1300 or 1800 number?

Clients can reach your business at the cost of a local call from anywhere within the country on a 1300 number or completely free of charge on a 1800 number.

You can improve your sales by making a professional first impression to your customers with well-known business 1300 or 1800 number compared to a common number.

A 1300 or 1800 number can be kept for the life of your business, regardless of what Telco you use. Even if you move to a different provider, a number still will be yours — whereby your regular customers and partners can always get through to you.
How many 1300 or 1800 numbers can I have?

You can sign up for as many numbers as required. Many businesses use multiple 1300 numbers or 1800 numbers to track performance of their advertising campaigns and alike.
Can I bring my existing 1300 or 1800 number from a different provider?

Yes, you can port your number from any Australian carrier to us. Porting normally takes roughly 3-5 business days and costs $77.00 inc GST. There will be no downtime to your service. VoIPLine Telecom will prepare all required routing rules before porting is completed.
What area code are 1800 and 1300 numbers associated with?

1800 and 1300 numbers are independent of any geographical location and not restricted to any provider which means they are portable and can be used anywhere inside of Australia.

However, 1800 and 1300 numbers were designed to be used only within Australia and calls from overseas could be restricted and will depend on the overseas service provider used to place the call.

We recommend getting a geographical number along with your 1300 or 1800 number to allow callers from overseas the ability to dial.
Are there any contracts with a 1800 or 1300 number?

There are no lock-in contracts for 1800 or 1300 numbers provided by VoIPLine. You just need to give us 30 days notice if you’d like to quit.
What are phone words or smart numbers?

Smart numbers are a dedicated range of numbers that have a distinctive pattern and spell out a word. As an example, 1300 VOIPLINE, which makes it easier for your customer to remember and dial. We can assist you with getting phone words numbers via ACMA ‘theNumberingSystem' which is an online auction website that allows business owners to purchase numbers with the desirable digits that match your business name. Once purchased, you can port your smart number to VoIPLine Telecom and enjoy our low rates and rich functionality.

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We save time, sound professional and expand your business with our services

Number Porting

Download PDF

Number porting supported.
Keep your existing phone number wherever you go.

Voice Artist

Download PDF

Impress your clients with
professionally recorded greetings.

International inbound phone numbers

Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all Australian carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14 day free trial

Local Number Porting

CAT A - simple porting (any carrier)

Simple porting (any carrier) $33

Monthly hosting fee (per number per month) $0.65

Rejection fees:
CAT A rejection $22

Note: CAT A in most cases is porting from basic PSTN(copper) line but in some cases other VoIP Providers also allow CAT A porting. Please give us a call to confirm.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply.
Prices in AUD inc GST;

CAT C - complex porting (any carrier)

CAT C 1-100 numbers in one number block$220

Monthly hosting fee (per number per month)$0.65

PNV rejection fees:
CAT C 1-100 numbers rejection$77

Rejection fees:
Post PNV acceptance rejection per number$22

Note: CAT C is porting of services from other carriers supplying ISDN or VoIP services. Multiple numbers can be ported at the same time for one fixed price. Numbers must be on the same account.
If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Please note it is important that services with the current service provider are not terminated until the porting status has been confirmed as completed. Failure to comply with this could result in a rejection fee of $22 per number per batch. As an example you have submitted a porting application form that contains 2 CAT C ports, one for a single number and the other for a 100 number range. If the single number is rejected, the rejection fee would be $2222 for the batch.
Prices in AUD inc GST;

1300/1800 Number Porting

Porting to VoIPLine from another carrier $77

Porting out from VoIPLine to another carrier Free*

Rejection fees:
1300/1800 rejection $33

Note: If incorrect information is supplied on the porting application and your porting is rejected, Rejection fees will apply. Information about available monthly hosting plans is published here.
* A port out fee of $77 is applicable for numbers activated before 01.02.2018 only.
Prices in AUD inc GST;

Porting of Overseas numbers

We support number porting in many other countries, including New Zealand. For pricing information for porting of overseas number, please email support@voipline.net.au, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas numbers

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.