1300/1800 Numbers

1300/1800 numbers

Frequently asked questions

• Being VoIP, how is the quality of your service different to others 1300/1800 providers?
  Well, first of all, we can provide 1300 numbers and 1800 numbers in exactly the same way as any other provider. We can divert it to your existing landline or mobile number and VoIP will not be involved in it at all. Calls will travel via traditional telephony systems. However, we can also send calls via VoIP and you can answer them on your VoIP Phone, this allows us to make it cheaper for you to use the service and making it more flexible. Quality will mostly depend on the quality of your internet connection. We can help you assess the suitability of your internet for VoIP. If internet is reliable, you won’t be able to see the difference between traditional and VoIP calls for 1300/1800 inbound services. Calls inside our network would actually be a lot better quality using high definition voice codecs.
• What if I don’t use the service. Do I have to pay?
  Unfortunately yes. This is regulated by ACMA and Australian government. Being telecommunications provider we also have to pay monthly fees for 1300 numbers and 1800 number services and hence we cannot make it free of charge. Simple rule is: if you want to keep the number, you have to pay for it each and every month.
• Can I bring my existing number from a different provider to VoIPLine?
  Yes. We welcome your business. You can port your number from any Australian carrier to us. Porting normally takes roughly 3-5 business days and cost $77.00 inc GST.
• Why do I need a 1300/1800 number?
  You can keep your 1300 number or 1800 number for the life of your business, regardless of what Telco you use for any of the other services or even for 1300/1800 number itself; Clients can reach your business at the cost of a local call from anywhere within the country on 1300 number or completely free of charge on 1800 numbers; Improve your sales by making professional first impression to your customers; With VoIPLine you can get advanced functionality previously available to only large enterprises.
• How many numbers can I have?
  You can sign up for as many numbers as required. Many businesses use multiple 1300 numbers or 1800 numbers to track performance of their advertising campaigns and alike.
• Are there any contracts?
  There is no lock-in contracts for 1300 numbers or 1800 numbers provided by VoIPLine. You just need to give us 30 days notice if you’d like to quit.
• Are there any setup fees?
  There is a once off activation fee of $77.00 inc GST per number. This fee is imposed on us by INMS, upstream carriers. There is no charge for any of the advanced mPBX features and you can configure call flow via easy to use drag & drop web portal. We are also available for help with any complex call flow configuration and there is no charge for this.
• Is there any downtime if I transfer my number from another provider to VoIPLine?
  No, there will be no downtime to your service. VoIPLine Telecom will prepare all required routing rules before porting is completed.
• How long will it take to set up my new 1300/1800 number?
  For new numbers, we will send you our welcome pack the same business day. In some cases, e.g. if application submitted late, it would be the next business day; For ported numbers, porting process takes 3-5 business days, but may depend on your existing carrier.
• How do I pay?
  In order to be able to offer the lowest rates possible, we have to minimise any time spent on payment collection and processing. All our systems are fully automated, allowing us to concentrate on customer service rather than billing processing. We offer two accounting methods: prepaid with automatic top up from credit card or postpaid with security deposit; Please contact us if postpaid account is required; We accept payments by credit cards (Mastercard and Visa) or by direct deposit to our bank account.
• Why are 1300/1800 numbers better than landlines?
  1300 numbers and 1800 numbers are used exclusively by businesses and therefore provide a better, more professional business image. You will also be able to keep 1300 number or 1800 number for the lifetime of your business as they don't depend on location. 1300 numbers are especially good for business with Australia wide client base as it would only be a cost of a local call for the caller to call this number. 1800 Numbers can be dialled free of charge from all fixed phones and from some mobile phones. (carrier dependent)
• Is a 1300 number free from a mobile?
  For the person placing the call to a 1300 number, the cost associated from a mobile depends on the carrier and plan assigned. In most cases it will be the same as the cost of call to any other mobile or landline number, but this needs to be clarified with the mobile operator who hosts your service. For the holder of a 1300 number, the cost of an inbound call from a mobile is the same as from any other number and depends on the assigned call plan to your 1300 number.
• What are the differences between 1800 and 1300 numbers?
  1300 and 1800 have similar features with the same configuration. Both are classified as Australian wide business numbers not tied to a geographic location. As inbound numbers they are only used to receive incoming calls. Both are independent of the account holders or caller’s location within Australia.
  However, the key difference lies in the rate associated with inbound calls to either of these numbers. For 1800 numbers, the owner of the number is responsible for paying the cost of the inbound call and this is known as a Toll-Free number which is free to call from the caller’s perspective. 1300 numbers, the call rate is shared between the holder of the 1300 number and the caller, this is known as a shared or split cost number. The holder of the 1300 number is charged as per inbound call rates and the caller is charged the rate set by their service provider that in most cases is equivalent to the cost of a local call.
• How much does a 1300 number cost?
  The cost of a 1300 number depends on the service provider and the call plan assigned to the 1300 number. Prices for 1300 numbers start at $5.50 including GST per month, with an included call value of $11.00 assigned for inbound calls to the 1300 number. At VoIPLine Telecom, all call plans come with double value included, so you will receive double the value of the call plan you select. For more information about the cost of sourcing a 1300 number kindly follow the link.
• What area code are 1800 and 1300 numbers associated with?
  1800 numbers do not have any area codes or identifiers that associate them to a geographic location. Likewise, their counterpart 1300 numbers, they are independent of any geographical location and not restricted to any provider which means they are portable and can be used anywhere inside of Australia. Calls to 1300 or 1800 numbers from overseas could be restricted and will depend on the overseas service provider used to place the call. We recommend publishing a geographical number along with your 1300 or 1800 numbers to allow caller from overseas the ability to dial.
• Is a 1300 number the best choice for my business?
  Shared cost 1300 numbers are especially designed for business use. They can be easily directed to your fixed line, hosted PBX, softphone or mobile phone number. They have several features that can be tailored to meet your business requirements. One thing you would need to consider is the cost of the calls which are shared between the caller and the holder of the 1300 number. 1300 numbers are cheaper to operate compared to 1800 and create a similar impression of well-established business, giving the impression that you operate Australia-wide. It is up to the business owner to decide what number will suit their business needs, but in our experience 1300 numbers are more attractive for small business owners due to lower costs over 1800 numbers.
• How can I get an 1800 number?
  Toll-Free 1800 numbers are available online. You can select call plans that best suit your expected call volumes. The services are available on a 14-day trial start up. Check a list of available numbers.
• What are phone words or smart numbers?
  Smart numbers are a dedicated range of numbers that have a distinctive pattern and spell out a word. As an example, 1300 VOIPLINE, which makes it easier for your customer to remember and dial. We can assist you with getting phone words numbers via ACMA ‘theNumberingSystem' which is an online auction website that allows business owners to purchase numbers with the desirable digits, that match your business name. Once purchased, you can port your smart number to VoIPLine Telecom and enjoy our low rates and rich functionality.