Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our web site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.
Book a FREE introduction session with us today! Book
Now

Hosted PBX

Your business phone system in the cloud

‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol).
Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.
Start your 14 day FREE TRIAL TODAY!

Easy to connect

Use an IP desk phone, smartphone or PC.
Connect from anywhere via the internet.
From your office, from home or overseas.

Self management portal

Configure the call flow via
our intuitive online management portal.
Easy to use - drag and drop web interface.

Flexible pricing

Combine different call plans.
pay only for what you use.
Scale up and down easily.

Hosted mPBXThis is how it works

No phone lines There are no phone lines - your number will never be busy again.
Number porting Number porting supported. Keep your existing phone number wherever you go.
Order new numbers

Order new numbers from anywhere in Australia or overseas.
Click here to view list of countries

Configure call flow Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.

Our pricing structure is based on the number of people using a hosted phone system. The User License allows you to create a 'user object' in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan.

This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.

As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home.

Each device requires a Device License in our system and allows the flexibility of having one User object with one call plan linked to all devices.

Device licenses

We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.

Call plans

You can connect any compatible SIP (VoIP) equipment to the system. Each such device requires a Device License. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. Please have a look at our Equipment page to view the equipment we offer.

VoIP equipment

Get your FREE account today
and try it for yourself

Flexible pricing structure

Company Starter
$7.95
per user/per month
Subscription breakdown:
Australian phone number
$ 0.65
User license
$ 3.95
Device license
$ 3.35
Call plan subscription
$ 0.00
$7.95
Call rates:
Australian Local & STD calls
10c
per call
Australian mobile calls
13.9c
p/min
13 / 1300 calls
25c
per call
Unlimited Plus
Special
$34.95**
$44.95
per user/
per month
Subscription breakdown:
Australian phone number
$ 0.65
User license
$ 3.95
Device license
$ 3.35
Call plan subscription
$ 27.00
$34.95
Call rates:
Australian Local & STD calls
Unlimited*
Australian mobile calls
Unlimited*
13 / 1300 calls
Unlimited*
Free calls to 50 + countries
Unlimited*
Prices AUD inc GST
Critical information summary (CIS)
* Fair use policy applies
** Limited time offer extended – valid for new accounts registered until 1st March 2020 and for the lifetime of those new accounts
To view our international call rates click here
FREE: Activation FREE: Advanced features

Looking to customize your Hosted PBX system?

Sign up to start your Hosted PBX 14 day free trial today!

Features & Benefits of our Hosted PBX system
Hosted mPBX

Features & Benefits
of our platform

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated.
You are now in true control of your business communications.

mPBX Feature Highlights
Call queue wallboard

Our queue wallboard allows you to monitor the status of your call queues in real time.

You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.

Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.

Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.

As with all of our features, there is nothing extra to pay for this new feature!

zoom
Call parking

You can now send calls to the predefined call parking slot and retrieve it from another phone in your business.

This feature was very popular with the older PBX systems, and due to high demand, we decided to introduce it with our cutting edge Cloud Telephony offerings.

With this new feature you can configure multiple parking slots, send and retrieve calls from each parking slot, and define what to do with the call if it was forgotten in the parking lot.

REST API and Web-hooks

We are working on creating flexible API for our customers to allow integration with various third party software packages like CRMs, Ticketing systems, etc..
This will allow third party applications to query our cloud PBX and Billing systems for various type of information. At the same time Web-hooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting edge features.

Call pickup groups

You can configure a group of users who are allowed to pick up calls for each other. It is useful in situations when somebody has called your colleague and you do not want to jump up from your desk and run to his desk in order to answer his phone. Instead you pick up your own phone, enter the predefined number, and take the call on your own phone.

Hot desking

Move freely between desks and offices. Each user in the system can now login and logout of any connected VoIP phone. When logged in, VoIP phone is automatically linked to the User, as if they picked it up from their desk.

Phone auto provisioning

No more complex phone configurations. You can now simply enter Yealink phone MAC address in the cloud PBX graphical web portal and phone will be able to pickup all required configuration fully automatically from our servers. This significantly simply management of end user devices for your company IT administrators and for yourself as end user.

Call queue wallboard

Queue wallboard allows you to monitor the status of your call queues in real time. You can see how many callers are waiting in each of your call queues, how many agents are on call, average wait time for each queue, number of missed and answered calls. Queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues. As with any other of our features, there is nothing extra to pay for this new feature.

Integration with Office 365

Add PSTN calling functionality to your Microsoft Teams users. Make and receive calls at our competitive rates. Use all of the cloud mPBX features together with Microsoft Teams.

Global phone book

Centralised management of global phone books. You can now group all contacts into phone books and configure phones to display required phone book(s) for the user. Manage entries via web portal. Combine global phone book(s) with your local phone directory.

Call parking

You can now send calls to the predefined call parking slot and retrieve it from another phone in your business. This feature was very popular with the older PBX systems and due to high demand we decided to introduce it with our cutting edge Cloud Telephony offerings. With this new feature you can configure multiple parking slots, send and retrieve calls from each parking slot and define what to do with the call if it was forgotten in the parking lot.

DTMF prefix

Ask the caller to enter digits and get them displayed on your phone screen. This can be useful when you want your callers to enter account number or similar information before answering their call.

SRTP

Add security to your voice calls by using SRTP within the VoIPLine network. By enabling this feature you can allow for 2 way security that will prevent intruders listening to your important calls.

User performance reports

See who answers or makes the most calls, call duration, missed calls and more.

Inbound number

You can order phone numbers from major capital cities in Australia, connect 1300/1800 number or order numbers from almost anywhere in the world. New number activation is instant. You can also port your existing number to us.

Simultaneous ring

Your call can be forwarded to multiple telephone numbers simultaneously. This can also include our call confirm feature that will prevent the call from going to your mobile voicemail.

Voicemail to email

Any message that is left on your voicemail can be sent to you by email so you can listen to it from anywhere easily.

Time conditions

Calls can be diverted to different destinations based on time of day or days of the week. For example, calls can be diverted straight to voicemail after hours.

Ring group

Ring group allows you to set a number of users on your hosted mPBX to ring simultaneously. e.g. You can have a ring group for the sales department. Each phone in the department will ring when this group is called.

Call recording

Call recording feature can be enabled for inbound and/or outbound calls. Each recording is then emailed to the email address specified with information about caller ID, time, User name. We do not store recordings on our system.

Announcement

When a call is connected, our system can play pre recorded greeting. After that it can play music to the caller while the call is being diverted to phones.

Voice menu

Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allows them to be directed to the appropriate department, person or information (e.g. press 1 for sales, 2 for support...).

Queue

If you are unable to pickup a call immediately the call can be placed in a queue with your customised music on hold. Caller can be prompted to press 1 to leave a message during the wait.

Conference

You can now organise conference calls with unlimited number of participants along with regular conference calls. You could either provide them with special virtual number to dial, or simply dial their numbers from your VoIP phone and then transfer the call to 'virtual conference room'.

CallerID prefix

Caller ID prefix is an add-on to caller ID shown on your IP Phone for incoming calls that go through the call flow. This prefix allows you to identify where the call is coming from (e.g. Sales: 03 9999 7999).

CallerID routing

Allows you to filter inbound calls based on their callerID (e.g. calls from NSW with prefix 02 would go to your Sydney office, while other calls will go to main queue).

Internal number

Each user in the system will be assigned short 4 digit number. You can call each other within the cloud PBX using short numbers.

PIN code

PIN code allows you to limit access to some elements in the call flow. e.g. Access to DISA that allow you to dial your local number and then make international call at VoIP rates.

Blacklist

Allows you to block calls from a given list of numbers. You can create large lists and block calls from unwanted services.

Fax to email

Your inbound number can be configured to receive faxes which are then converted into PDF and sent to you by Email. Subscription required.

Dial tone access

DISA - allows you to dial your number from outside (e.g. mobile), enter code get dial tone and then dial any number at VoIP rates.

Email notification

This element in the call flow allows you to get email sent to your address with information about the call that passed this block (e.g. missed calls to Sales queue and when caller didn't leave the voicemail).

Call diversion

You can divert calls to any other number, or configure simultaneous ring to multiple external numbers (e.g. your mobile and your business partner mobile would both ring).

SIP Trunk

Allows integration of our system with third party suppliers or with your IP PBX. You can connect your onsite PBX to us, in order to make/receive calls at low rates or integrate it with cloud Hosted PBX. You can also connect our system to any other VoIP Provider to route inbound calls on the numbers you've got with those providers.

Custom caller ID

You can select what caller ID to show when making outbound calls for any User in the system. Any callerID can be used, as long as we can verify the ownership of such callerID.

Music On Hold

Have your clients listen to music when they are put on hold or even a promotional recording. This is a great way to make your small business look bigger while at the same time advertise your products and services.

Presence

Use BLF (Busy lamp feed) buttons on your phone to see who is available and who is on the phone. It will also show when their phone is ringing.

Call Transfer

Easily transfer calls using either short extension numbers or full telephone numbers. Calls can also be transferred externally to any other telephone number.

View all Features & Benefits

Statistical Call Reports

Inbound Call Reports

You can select a date range and generate a report about all the inbound calls going to your business.

You will see statistics about how many calls were answered or missed and where those calls were coming from by caller ID. You can also save the generated reports as PDF or CSV files for further analysis.

Outbound Call Reports

You can select a date range and generate a report about all the calls made by your business.

You will see statistics about how many calls were made and how many were answered, busy or not answered. You will see statistics regarding destination prefixes (e.g. calls to 613 – Victoria or 612 - NSW etc). You can also save the generated reports as PDF or CSV files for further analysis.

Daily Call Distribution

The daily call distribution report shows you statistics about the number of inbound and outbound calls made on each day of the chosen reporting period. This information includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

The hour of day call distribution report shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you have a shortage of staff to handle calls, and determine when is a quiet time of day for your business.

Monthly Call Volume

The monthly call distribution report reveals statistics about the number of inbound and outbound calls made during each month of the selected reporting period. This data includes busy and no answer call statistics, so that you can analyse the busy time periods and identify peak months for your business.

We also offer the following services to cover your most demanding requirements

1300/1800 numbers

1300/1800 numbers

Visit 1300/1800 page

A professional image
does not have to be expensive.
Get your toll free number today!

Internet

Internet

Visit internet page

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

International inbound phone numbers

International inbound phone numbers

View more info Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info Download PDF

Impress your clients with
professionally recorded greetings.

Number Porting

Number Porting

View more info Download PDF

Number porting supported.
Keep your existing phone number wherever you go.

Have special requirements?
Let us tailor a solution to suit your needs

We’d be happy to give you a call and go through your requirements. Once we understand your needs, we will provide you with a detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create a custom solution based on your requirements.

Or sign up to start your
Hosted PBX 14 day free trial today!

mPBX

Frequently asked questions

  • What is a hosted PBX phone system?
    Hosted PBX phone system is a service provided online via internet. It allows to connect special internet phones (VoIP phones) and make/receive phone calls. Hosted PBX also allows configuration of call-flow features to route calls using predefined rules to the required user/extension. VoIPLine Telecom provides an extensive feature set free of charge, including popular features like time of day call routing, voicemail to email, call queues, follow me, voice menus, call recording and much more.
  • What is the meaning of hosted PBX?
    Cloud PBX. IP telecommunications. Virtual office phone system. There are plenty of names for this technology in the telecommunications industry. PBX Stand for “Private Branch Exchange” and in the past allowed communications within one building or office. Modern telephony service use internet to transmit voice and PBX can be hosted in the data centre or in the cloud. It is basically a set of equipment and software that allows advanced call routing functionality.
  • How does a hosted PBX work?
    PBX stands for Private Branch eXchange. In the past, due to a limited number of phone lines being connected to a building, the primary function of PBX was to allow internal calls between system users and for connection of more phones to the system than lines available. Lines were effectively shared among users via PBX. Modern technology nowadays using VoIP does not require traditional PSTN lines and uses data links instead. PBX is still widely used, although its primary function is now to improve call handling and user performance via advanced call routing features. Modern cloud PBX is effectively software that controls digital voice data.
  • How does hosted telephony work?
    Hosted PBX is based on Voice over IP. In simple terms, your voice is encoded by the phone and transmitted via the internet to the server with cloud PBX Software. Hosted PBX server in turn can perform various tasks with the routing of your call and then pass it to upstream carriers for connection to the dialled destination. Most modern carriers connect to each other using IP data links. This allows for better quality of sound, more security and reliability.
  • What is unified communications?
    Unified communications is a set of tools that allow for more efficient communication within your team using various communication channels. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other, using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication tools like video calls, conference calls, email notifications. You can also look at our MS Teams integration options to allow additional Unified communication channels like chat, screen sharing, file transfer and more.
  • Do I need internet and how fast?
    VoIP (Voice over IP) requires data connection between your premises and our servers. In most cases it would be public internet. However you only need a tiny amount of bandwidth – connection speed in order to use VoIP. Each channel requires 80Kbps (0.08 Mbps), or using compressed codec even smaller – 0.03Mbps. Quality of VoIP will highly depend on the reliability of your internet connection. It does not have to be very fast, but it must be reliable and stable. We also recommend using dedicated internet link for setups with over 5 phones.
  • What happens if my internet goes down?
    We have multiple solutions that can make sure you can continue to receive calls even when your internet goes down. You can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any internet. You can also have multiple internet connections for redundancy so if one connection fails you can continue to use the other.
  • What is the quality like?
    Simply speaking – it is better than using traditional phone lines. We use G722 (High Definition Voice Codec). Connection will be crystal clear and better compared to normal PSTN services. Also, unlike many other services, all our equipment is hosted locally, meaning that there will be no delays in voice transmission.
  • Is it reliable?
    Our systems are optimized for reliability, not price. We guarantee 99.9% SLA backed uptime on all our systems. All parts of the system are fully redundant, meaning that there is no single point of failure. This is not just words. We use independent monitoring company called hyperspin.com to monitor our server uptime. Hyperspin monitoring results published here
  • How do the call plans work?
    All our call plan pricing are based ‘per user’. Each user is linked to its own call plan. Single user can have more than one SIP device. Therefore if you want to have two phones, you would need to sign up for two users with one sip device for each user. If you have one user and two sip devices - you can only use one phone at one time. There is no ‘phone lines’ in VoIP. Instead there are: SIP devices, Users, Inbound phone numbers. Inbound phone numbers – are normal phone numbers people can dial. We don’t limit the number of simultaneous inbound calls you can receive on your phones for Australian numbers.
  • Do you have references?
    We have client testimonials on our testimonials page.
  • Where are you based?
    Our head office is in Melbourne Australia with our servers located in Equinix ME1. All sales and support is handled by our highly trained staff.
  • Can I port my number in or out?
    Almost all Australian telephone numbers can be ported into our system. Any Australian numbers that we provide or are ported into our service can be ported to another provider as long as that provider is willing to take on the number.
  • What does PSTN mean?
    PSTN stands for Public Switched Telephone Network. It is a term used to describe traditional copper phone lines. PSTN services are dying off nowadays due to new VoIP based technology.
  • Can I use my landline phone with VoIP?
    Your older handset can be used with VoIP via special device called ATA (Analog telephone adapter). Adapter will convert analog signals sent by your phone into IP traffic that can be transmitted over the internet. However, we recommend using special phones like Yealink for the full experience of VoIP as it gives you an additional range of great features and greatly improves the quality of calls.
  • How does VoIP work for small business?
    VoIP technology allows small business to benefit from call routing features previously available exclusively to large corporations due to high price associated with complex onsite PBX systems. Today technologies allow small business owners to greatly improve their call handling by using features like multiple simultaneous calls on the same phone number, call distribution using various rules, ability to answer calls from anywhere you can get access to internet. It is also significantly cheaper compared to older PSTN or ISDN phone lines.
Let's talk
Talk to VoIPLine Telecom about Hosted PBX