Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our web site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

VoIP for call centres

Building your own call centre? You've come to right place!

There are two ways you can use our services for your call centre business, we can also assist you
with connection of your onsite dialer to our SIP trunk service.

Use our Hosted PBX system
together with low call centre rates

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While billing portal allows you to order phone numbers and licenses and get instantly activated. You are now in true control of your business communications.

  • Full feature set available
  • Easily scalable - Pay for what you use
  • Advanced reporting including statistics about inbound/outbound calls per agent
  • Call recording
  • IVR Menus
  • Call Queues
  • Customisable outbound caller IDs
  • Use softphones or desk phones
  • Location independent - Agents can be anywhere in the world

Statistical Call Reports

Inbound Call Reports

You can select date range and generate report about all inbound calls going to your business.

You will see statistics about how many calls were answered or missed, where those calls were coming from by caller ID. You can also save generated report as PDF or CSV for further analysis.

Outbound Call Reports

You can select date range and generate report about all calls made by your business.

You will see statistics about how many calls were made, how many were answered, busy or no answer. Destination prefixes (e.g. calls to 613 – Victoria or 612 - NSW etc); You can also save generated report as PDF or CVS for further analysis.

Daily Call Distribution

Daily call distribution that shows you statistics about number of inbound and outbound calls made on each day for the reporting period. Information includes busy and no answer calls statistic, so that you can analise the busy time periods and identify peak days for your business

Hour of Day Call Distribution

Hour of day call distribution shows number of inbound and outbound calls made on each hour for the selected date period so that you can analyse the busiest time of day for your business, see when you’ve shortage of staff to handle calls and when it is a quiet time of the day.

Monthly Call Volume

Monthly call distribution that shows you statistics about number of inbound and outbound calls made on each month for the reporting period. Information includes busy and no answer calls statistic, so that you can analise the busy time periods and identify peak months for your business
Call Centre A
$7.95
per user/per month
Subscription breakdown:
Australian phone number
$ 0.65
User license
$ 3.95
Device license
$ 3.35
Included call value
$ 0.00
$7.95
Call rates:
Australian Local & STD calls
1.8c
p/min
Australian mobile calls
8.8c
p/min
13 / 1300 calls
5.5c
p/min
Call Centre C
$34.95
per user/per month
Subscription breakdown:
Australian phone number
$ 0.65
User license
$ 3.95
Device license
$ 3.35
Included call value
$ 27.00
$34.95
Call rates:
Australian Local & STD calls
1.4c
p/min
Australian mobile calls
5.5c
p/min
13 / 1300 calls
3.3c
p/min
To view our international call rates click here
FREE: Activation FREE: Advanced features
Australian based service
and support
Unused call value will be rolled over to next month and does not expire.
Unused call value can not be transferred to any other user and is zeroed out if call plan is changed.
Per second billing is subject to a minimum spend of 1c per call and charges are rounded up to the nearest 1 cent.

SIP trunks for Call Centres

Reliable connectivity for your onsite phone system or dialer!

Introduction

Call plans listed below are better suited to businesses that make a lot of calls with very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better of with paying per minute rather than per call. Please note that prices below are per minute, but rated per second.

$5.50 inc GST
AUD
Per channel per month
Guaranteed high quality caller ID enabled routes

Call Plans

inc GST
Australian landlines Price per minute Rated per second
Australian mobiles Price per minute Rated per second
13/1300 outbound Price per minute Rated per second
Minimum monthly spend to Australian destinations
SIP Basic Call Centre
2.9 ¢ p/min
13.9 ¢ p/min
9.9 ¢ p/min
$0.00
SIP 50 Call Centre
1.8 ¢ p/min
8.8 ¢ p/min
5.5 ¢ p/min
$50.00
SIP 250 Call Centre
1.6 ¢ p/min
7.7 ¢ p/min
4.4 ¢ p/min
$250.00
SIP 500 Call Centre
1.4 ¢ p/min
5.5 ¢ p/min
3.3 ¢ p/min
$500.00

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with unbeatable offer

Contact us
SIP Trunk Critical Information Summary

International Call Rates – click here; Any unused call credit will expire each month at the end of your billing cycle . Per second billing is subject to a minimum spend of 1c per call and charges are rounded up to the nearest 1 cent. Prices are AUD inc GST;

Professional assistance

with your onsite call centre system or dialer

Running medium or large call centre?
Our team of engineers can help you connect your onsite system to our services.
We can also offer custom development to implement new functionality when required.

Reliability is our top priority. 99.9% SLA Guaranteed uptime



Find out why our
customers like us
Current Service Status
000
%

uptime
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

We also offer the following services to cover your most demanding requirements

1300/1800 numbers

1300/1800 numbers

Visit 1300/1800 page

Professional image
does not have be expensive.
Get a number for your business today

Internet for VoIP

Internet for VoIP

View more info Download PDF

Guaranteed voice quality via our dedicated ADSL2+, 4G and EFM connections

International inbound phone numbers

International inbound phone numbers

View more info Download PDF

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info Download PDF

Impress your clients with
professionally recorded greetings

Number Porting

Number Porting

View more info Download PDF

Number porting supported.
Keep your existing phone number wherever you go.

Have special requirements?
Let us tailor a solution to suit your needs

We will be happy to give you a call and go though the list of your requirements. Once we understand your needs, we will provide you with detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create custom solution based on your requirements

Or sign up to start your
Hosted PBX 14 day free trial today!