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Cloud-hosted call centre solutions

Call centre productivity tools, instantly available.

Launch your call campaigns with ease and measure performance with advanced reporting.

Integration with MS Teams Unified Communication
Advanced API support for integration with third-party systems: REST, Webhooks

Advanced reporting

Call queue statistics: answered, missed, timed out calls

User performance: inbound vs outbound calls, avg. call length, total call duration, number calls made/answered, missed calls

Call volumes statistics

Hourly call distribution

Inbound calls by caller ID

Outbound calls by dialed prefix

Inbound call campaigns

Support for 1300, 1800, GEO and mobile numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short - you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second with no minimum call cost.
Timed X
$9.95
per user/ per month
Subscription breakdown:
Australian phone number
$1.05
User licence
$4.90
Device licence
$4.00
Total
$9.95
Call rates:
Australian local & national
1.54¢ p/min
Rated per second
Australian mobile
4.9¢ p/min
Rated per second
13/1300 calls
22¢ p/call
MS Teams Compatible
Timed MAX
$29.95
per user/ per month
Subscription breakdown:
Australian phone number
$1.05
User licence
$4.90
Device licence
$4.00
Call plan subscription
$20.00
Total
$29.95
Call rates:
Australian local & national
1.45¢ p/min
Rated per second
Australian mobile
2.65¢ p/min
Rated per second
13/1300 calls
20¢ p/call
Guaranteed high-quality caller-ID enabled routes
$20 of included call value to Australian destinations or up to 754 minutes to Australian mobiles or 1379 minutes to Australian local & national or up to 100 calls to 13/1300 numbers or a combination of those. Excess usage is rated at the rates mentioned above. Calls rated on a 'per second' basis with three decimal points precision.
MS Teams Compatible

Calls rated 'per second' with no minimum call costs.

Prices AUD inc GST.

Fair use policy applies to all call plans and services

Critical information summary

FREE: Activation

FREE: Advanced features

Australian based service and support
SIP Line X
$1.50
per channel/per month
Call rates:
Australian local & national
1.54¢ p/min
Rated per second
Australian mobile
4.9¢ p/min
Rated per second
13/1300 calls
22¢ p/call

Purchased separately:

Additional inbound channels:
$1.50 per channel / per month
Australian local phone number:
$1.05 per number / per month
MS Teams Compatible
SIP Line MAX
$21.50
per channel/per month
Call rates:
Australian local & national
1.45¢ p/min
Rated per second
Australian mobile
2.65¢ p/min
Rated per second
13/1300 calls
20¢ p/call
Guaranteed high-quality caller-ID enabled routes
$20 of included call value per channel to Australian destinations or up to 754 minutes to Australian mobiles or 1379 minutes to Australian local & national or up to 100 calls to 13/1300 or a combination of those. Excess usage is rated at the rates mentioned above. Calls rated on a 'per second' basis with three decimal points precision.

Purchased separately:

Additional inbound channels:
$1.50 per channel / per month
Australian local phone number:
$1.05 per number / per month
MS Teams Compatible

Calls rated 'per second' with no minimum call costs.

Prices AUD inc GST

Fair use policy applies to all call plans and services

Critical information summary

FREE: Activation

FREE: Advanced features

Australian based service and support

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licences and get it instantly activated.

You are now in true control of your business communications.

Full feature set available

Advanced reporting including statistics about inbound and outbound calls per agent

Customisable outbound caller IDs

Use softphones or desk phones

Easily scalable — pay for what you use

Call recording

IVR Menus

Call queues

Location independent — agents can be anywhere in the world

Call listen and whisper functionality for agent training or quality control

Reliability is our top priority. 99.9% SLA Guaranteed uptime



Find out why our
customers like us
Current Service Status
000
%

uptime
Independently monitored
by Hyperspin.com,
one of the leading independent network
monitoring services with advanced reporting &
notification systems.

Call centres

Frequently asked questions

Let's talk
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We also offer the following services to cover your most demanding requirements

1300 numbers

1300 numbers

Visit 1300 page

A professional image
does not have to be expensive.
Get your toll free number today!

1800 numbers

1800 numbers

Visit 1800 page

One simple plan with one simple rate.
Activate your 1800 number today!

Internet

Internet

Visit internet page

Guaranteed voice quality via our NBN
and On-Net Fibre connections.

International inbound phone numbers

International inbound
phone numbers

View more info

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Voice Artist

View more info

Impress your clients with
professionally recorded greetings.

Number Porting

Number Porting

View more info

Number porting supported.
Keep your existing phone number
wherever you go.