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1300/1800 Numbers

Instant activation, online portal, free advanced routing features

1300 and 1800 numbers are both considered to be 'non-geographic' numbers, meaning they are not linked to any particular location. Both designed for business use. The key difference is that 1800 numbers are 'Toll Free' where it is free to call for the caller but receiver pays for the inbound call, while 1300 numbers are 'shared cost' meaning that caller will pay the cost of a local call and receiver will also pay lower rate for inbound call.

Professional image does not have to be expensive. Get a number for your business today!

View call rates & call packages
1300/1800 monthly hosting with included call value
Call packages
starting from: $5.50
Drag & drop web portal for easy call flow management
GST included in all prices
No minimum term contracts
Australia based service & support
View 1300/1800 rates & packages

Call rates & plans

Call rates

Price inc GST
One simple inbound call rate
1300 numbers 8.8 ¢ per minute
1800 numbers 11 ¢ per minute

All our call plans include a bonus DOUBLE call value!

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Monthly hosting fee includes DOUBLE amount of FREE calls. Estimate your monthly call volume and select the most appropriate call package. No hidden fees. GST included. You can always switch between call plans at any time.
Once off activation fee of $77.00 inc GST apply for new number orders
Included call value covers inbound and call diversion charges
Call diversion rates: Answer calls on VoIP via mPBX:
no additional charge
Answer calls on AU landline:
extra 2.9c per minute
Answer calls on AU mobile:
extra 13.9c per minute


$5.50 monthly cost
DOUBLE Included call value


$40.00 monthly cost
DOUBLE Included call value


$80.00 monthly cost
DOUBLE Included call value

High call volumes?

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1300/1800 DOUBLE included call value

This is how it works

Call package:
1300 is diverted to Australian landline
You pay:
$20.00 p/month
Rate per minute:
8.8c(inbound) + 2.9c(diversion) = 11.7c
included call value
Therefore you get:
341 minutes included
Simultaneous ring feature can also be configured. You could have VoIP Phone at the office (no diversion charges) and mobile- both ringing at the same time. When you are in the office just pick up a call on the VoIP Phone.

View list of available numbers

Click on the buttons below to see the list of numbers currently available for instant activation. To reserve one of those numbers, please sign up or login to your account and follow three steps order process.

1300 numbers

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1300 are `shared cost` numbers in Australia. Owner pays for inbound calls. Caller pays cost of a local call from any location within Australia.

1800 numbers

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1800 numbers can be referred to as `Toll Free` numbers. Owner pays for inbound calls. Caller can dial such number free of charge.

Smart numbers

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Smart number is 1300/1800/13 number with digits that are easy to remember or that could be translated into text.
e.g. 1300 VOIPLINE=1300864754
Features of 1300/1800 numbers

1300/1800 numbers are linked to our ADVANCED mPBX call routing system FREE of charge

Link your 1300/1800 number and create your custom call flow scenario in our ADVANCED mPBX call routing system

Note: For call flow scenarios where call is answerred on external number (e.g. mobile), mPBX is completely FREE as you do not require user/device licenses.

1300/1800 numbers

Frequently asked questions

  • Being VoIP. how is the quality of your service different to others 1300/1800 providers?
    Well, first of all, we can provide 1300 numbers and 1800 numbers in exactly the same way as any other provider. We can divert it to your existing landline or mobile number and VoIP will not be involved in it at all. Calls will travel via traditional telephony systems. However we can also send calls via VoIP and you can answer them on your VoIP Phone, this allows us to make it cheaper for you to use the service and making it more flexible. Quality will mostly depend on the quality of your internet connection. We can help you assess the suitability of your internet for VoIP. If internet is reliable, you won’t be able to see the difference between traditional and VoIP calls for 1300/1800 inbound services. Calls inside our network would actually be of a lot better quality using high definition voice codecs.
  • What if I don’t use the service. Do I have to pay?
    Unfortunately yes. This is regulated by ACMA and Australian government. Being telecommunications provider we also have to pay monthly fees for 1300 number and 1800 number services and hence we can not make it free of charge. Simple rule is: if you want to keep the number, you have to pay for it each and every month.
  • Can I bring my existing number from a different provider to VoIPLine?
    Yes. We welcome your business. You can port your number from any Australian carrier to us. Porting normally takes roughly 3-5 business days and cost $77.00 inc GST.
  • Why do I need a 1300/1800 number?
    You can keep your 1300 number or 1800 number for the life of your business, regardless of what Telco you use for any of the other services or even for 1300/1800 number itself; Clients can reach your business at the cost of a local call from anywhere within the country on 1300 number or completely free of charge on 1800 numbers; Improve your sales by making professional first impression to your customers; With VoIPLine you can get advanced functionality previously available to only large enterprises;
  • How many numbers can I have?
    You can signup for as many numbers as required. Many businesses use multiple 1300 numbers or 1800 numbers to track performance of their advertising campaigns and alike;
  • Are there any contracts?
    There is no lock-in contracts for 1300 numbers or 1800 numbers provided by VoIPLine. You just need to give us 30 days notice if you’d like to quit;
  • Are there any setup fees?
    There is a once off activation fee of $77.00 inc GST per number. This fee is imposed to us by INMS, upstream carriers. There is no charge for any of the advanced mPBX features and you can configure call flow via easy to use drag & drop web portal. We are also available for help with any complex call flow configuration and there is no charge for this.
  • Is there any downtime if I transfer my number from another provider to VoIPLine?
    No, there will be no downtime to your service. VoIPLine Telecom will prepare all required routing rules before porting is completed.
  • How long will it take to set up my new 1300/1800 number?
    For new numbers, we will send you our welcome pack the same business day. In some cases, e.g. if application submitted late, it would be next business day; For ported numbers, porting process takes 3-5 business days, but may depend on your existing carrier;
  • How do I pay?
    In order to be able to offer lowest rates possible, we have to minimise any time spent on payment collection and processing. All our systems are fully automated, allowing us to concentrate on the customer service rather than billing processing. We offer two accounting methods: prepaid with automatic top up from credit card or postpaid with security deposit; Please contact us if postpaid account is required; We accept payments by credit cards (Mastercard and Visa) or by direct deposit to our bank account.
  • Why are 1300/1800 numbers better than landlines?
    1300 numbers and 1800 numbers are used exclusively by businesses and therefore provide a better, more professional business image. You will also be able to keep 1300 number or 1800 number for the lifetime of your business as they don't depend on location. 1300 numbers are especially good for business with Australia wide client base as it would only be a cost of a local call for the caller to call this number. 1800 Numbers can be dialled free of charge from all fixed phones and from some mobile phones. (carrier dependent)
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Number Porting

Number Porting

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Number porting supported.
Keep your existing phone number wherever you go.

Voice Artist

Voice Artist

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Impress your clients with
professionally recorded greetings

International inbound phone numbers

International inbound phone numbers

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Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Have special requirements?
Let us tailor a solution to suit your needs

We will be happy to give you a call and go though the list of your requirements. Once we understand your needs, we will provide you with detailed quotation. We can also create custom call plans, integrate with third party systems and customise the setup to create custom solution based on your requirements

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Hosted PBX 14 day free trial today!