Other charges

Other charges

Call Rates

Call Trunks

Customizable
Hosted PBX
Packages

All Inclusive
Hosted PBX
Packages

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Any optional extras can be found here

Get your system configured to your requirements.
Custom music on hold, 1300/1800 inbound numbers, support of custom hardware and software.

Custom music on hold, IVR menus Price
You can provide your own pre recorded IVR menus, music on hold with
advertising messages, after hours announcements or any other custom recordings
to be played on your hosted PBX. We will upload and configure the system
FREE
Professional voice artist recordings for your IVR, music on hold, queues etc.
Choice of male and female voices available. Price will depend on the number of
recordings required and length of recordings.
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Private IP DSL Tails Price
Private IP DSL Tails require PSTN Line. You can use your existing line or order one from us.
This line cannot be used for any other DSL service.

ADSL2+ Metro areas (12 month contract)


ADSL2+ Regional areas (12 month contract)



$79 Per Month
$149 Once off activation

$99 Per Month
$149 Once off activation

PSTN Business Line (optional)

PSTN Connection fees (once off):
Basic New Connection
Complete New Line
$50 Per Month


$59.95
$299.95
Private IP EFM Tails are available (Via Telstra, Soul, AAPT Exchanges)
Speeds from 2 to 10 Mbps synchronous uncontended
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Australian 1300/1800 and New Zealand 0800/0500 inbound numbers Price
1300 activation fee
1300 monthly service fee
1300 inbound call rate. We offer flat call rate independent of call origination.
Calls from mobiles, interstate or even from overseas are charged at the same rate
$77
$11
6.6c per minute
1800 activation fee
1800 monthly service fee
1800 inbound call rate. We offer flat call rate independent of call origination.
Calls from mobiles, interstate or even from overseas are charged at the same rate
$77
$22
7.7c per minute
0800 activation fee
0800 monthly service fee
0800 inbound call rate for calls from NZ landlines
0800 inbound call rate for calls from NZ mobiles
$77
$22
7.7c per minute
28.5c per minute
0500 activation fee
0500 monthly service fee
0500 inbound call rate for calls from NZ landlines
0500 inbound call rate for calls from NZ mobiles
$77
$22
7.7c per minute
28.5c per minute
Australian 1300/1800 smart numbers. Smart numbers are special numbers
that are easy to remember if presented as letters. For example 1300 VOIPLINE.
Such numbers have to be ordered though www.smartnumbers.com.au and can
be then connected to VoIP Line Telecom
 
Localised inbound numbers Price
Instead of using inbound numbers from major capital cities
You can order inbound numbers from your local area or from most major suburbs
Those numbers will have multiple inbound/outbound call capacity on any of our hosted PBX plans
Activation fee
Monthly service fee

Note: As per ACMA regulations
For inbound numbers outside of your geographical location calls will be charged as if you are located in the area normally associated with that number;
You may not be able to port this number to another provider if that provider refuse to accept the out of area numbers.



$44
$11
Overseas Inbound Numbers Price
We can provide inbound numbers at very affordable prices from the following countries
 Algeria  Georgia  Poland
 Argentina  Germany  Portugal
 Australia  Greece  Puerto Rico
 Austria  Guatemala  Romania
 Bahrain  Hong Kong  Russian Federation
 Belgium  Hungary  Singapore
 Brazil  Ireland  Slovakia
 Bulgaria  Israel  Slovenia
 Canada  Italy  South Africa
 Chile  Japan  Spain
 China  Latvia  Sweden
 Colombia  Liechtenstein  Switzerland
 Costa Rica  Lithuania  Taiwan Province Of China
 Croatia  Luxembourg  Thailand
 Cyprus  Malaysia  Turkey
 Czech Republic  Malta  Ukraine
 Denmark  Mexico  United Kingdom
 Dominican Republic  Netherlands  United States
 El Salvador  New Zealand  Venezuela
 Estonia  Norway  Vietnam
 Finland  Panama
 France  Peru
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Number porting Price
Category A single inbound number
Category C from Telstra/Optus (1-5 numbers)
Category C from other carrier (1-5 numbers)
Category C from Telstra/Optus (6-20 numbers)
Category C from other carrier (6-20 numbers)
Category C from Telstra/Optus (21-100 numbers)
Category C from other carrier (21-100 numbers)

1 ported number monthly fee
10 ported numbers monthly fee
100 ported numbers monthly fee

1300/1800
Note: Please make sure number porting application contains correct account details.
Applications rejected by your existing telco may incur rejection fees
$55
$154
$275
$220
$275
$264
$275

$5
$22
$65

$110


Private Virtual PBX with full administrative access Price
Private Virtual PBX will allow your business to install any required third party addons, have unrestricted access to all controls of your PBX, including WEB GUI, FTP;

Once off installation fee:
Hosting - per month:

Flash Operator panel2 (optional addon):
Once off installation:
Flash Operator panel hosting per month:

Maintenance & management pack:

1GB of HDD space included for call recordings.
Additional HDD space per GB per month:



$110.00
$25.00


$110.00
$22.00

$20.00


$3.30
Consultancy and technical support Price
Expert advice on the design of your telephony infrastructure
Troubleshooting of connectivity and configuration issues
Technical support for equipment not provided by VoIP Line Telecom (per hour)
Integration of third party supplied software into hosted PBX (per hour)
FREE
FREE
$110
$110

Inbound numbers

                   
Quantity One   Five   Ten   Fifty   One Hundred
(group of numbers                  
in any Australian capital city)                  

Cost per month#

$2.5   $10   $17.5   $45   $65
                   

# Included DIDs have to be in one consecutive range of inbound numbers. Price valid for new customer signups;

H&R Business Systems

“ Being a fully mobile business, it was important to us to have a flexible and functional communications solution to service our customer efficiently. VoIP Line Telecom was the only VoIP provider we contacted that were able to provide all the services we needed on our budget.

The staff member that handled our initial query was the same staff member that configured our system, saving us time by not having to reiterate our requirements. At all stages during the set up process, VoIP Line Telecom were prompt in actioning all of our requests for adjustments to the configuration to enable the system to better suit our needs.

The quality of the telephone service is very high, clear and crisp with no noticeable delay. The web based extension manager is very simple to use and puts you in control of the settings for all of your extensions without having to contact VoIP Line each time you want to make a minor change.

We will, without hesitation, recommend VoIP Line Telecom to our clients and business associates”
Christopher Revell, Software/Systems Engineer

Friendly Support